Shakeria Rolax
Savannah
Summary
Dynamic General Manager with a proven track record at Chipotle Mexican Grill, excelling in operations management and team leadership. Enhanced service speed and customer satisfaction through strategic training programs and effective inventory control. Skilled in relationship building and performance improvement, driving profitability and fostering a positive work environment.
Overview
7
7
years of professional experience
Work History
General Manager
Chipotle Mexican Grill
02.2025 - Current
- Streamlined operations to improve service speed and enhance customer satisfaction.
- Developed training programs for staff to ensure adherence to company standards and operational efficiency.
- Analyzed sales data to identify trends, optimizing inventory management and reducing waste.
- Facilitated team meetings to enhance communication and collaboration.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
General Manager
Tropical Smoothie Cafe
02.2019 - 01.2025
- Implemented new scheduling system that improved labor cost management and employee productivity.
- Enhanced quality control measures, ensuring compliance with health regulations and maintaining food safety standards.
- Established performance metrics for staff, promoting accountability and continuous improvement in service delivery.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Education
Associate of Arts -
Auguste Escoffier School of Culinary Arts
Ohio, ILSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Effective leader
- Training and coaching
- Team leadership
- Staff management
- Training and development
- Relationship building
- Inventory control
- Staff supervision
- Goal setting
- Employee scheduling
- Verbal and written communication
- Staff development
- Labor cost controls
- Performance improvement
Timeline
General Manager
Chipotle Mexican Grill
02.2025 - Current
General Manager
Tropical Smoothie Cafe
02.2019 - 01.2025
Associate of Arts -
Auguste Escoffier School of Culinary Arts