SHAKEVA M. SUTTLES
Monroe
Summary
Skilled Machine Operator with background in manufacturing environments. Demonstrated ability to operate, troubleshoot and maintain complex machinery for optimal performance. Strong safety record alongside capability to work effectively in team-oriented settings. Previous roles have resulted in improved production efficiency due to proactive problem-solving skills.
Overview
26
26
years of professional experience
Work History
Machine Operator
Mars Wrigley
Flowery Branch
08.2023 - Current
- Operated production machinery to ensure efficient manufacturing processes.
- Monitored equipment performance to maintain quality control standards.
- Conducted routine maintenance on machines to minimize downtime.
- Collaborated with team members to optimize workflow and productivity.
- Ensured compliance with safety regulations and workplace protocols.
- Loaded and unloaded materials for production line operations.
- Recorded production data for inventory management and reporting purposes.
- Adjust machine settings to complete tasks accurately.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Observe machine operations to detect any problems or defects in the finished product.
- Carry out regular safety checks on machinery prior to operation.
- Load raw materials into machines according to specified measurements.
- Comply with company policies regarding quality control procedures.
- Inspect finished workpieces to ensure conformance with specifications.
- Perform periodic maintenance on machines such as cleaning and lubrication.
- Monitored and observed production line to watch for pile-ups and jams.
- Troubleshoot malfunctions in equipment or processes.
On-Site Service Representative
Grainger
Athens
07.2022 - 08.2023
- Managed inventory levels and ensured timely replenishment of supplies.
- Assisted customers with product inquiries and provided technical support.
- Operated and maintained equipment to ensure optimal performance.
- Delivered on-site training for clients on product usage and safety practices.
- Conducted regular inspections of inventory and equipment for quality assurance.
- Coordinated logistics for deliveries and service appointments efficiently.
- Developed strong relationships with customers to understand their service needs.
- Identified opportunities for process improvement within the department.
- Monitored inventory levels and restocked supplies as needed.
- Resolved network connectivity issues related to hardware or software configuration errors.
- Coordinated with customer service teams to ensure timely resolution of customer complaints.
- Investigated system failures using diagnostic tools such as ping tests, traceroutes.
- Maintained accurate records of customer interactions and feedback.
- Installed software updates or patches as required by the customer's needs.
Production worker
Dakkota Integrated Systems
12.2003 - 03.2022
- Team Leader (Production)
- Production
- Assembly
- Operated machinery and equipment for efficient production workflow.
- Inspected products for quality assurance and compliance standards.
- Collaborated with team members to maintain a clean work environment.
- Loaded and unloaded materials to support production processes.
- Followed safety protocols to minimize workplace hazards and injuries.
- Assisted in training new employees on operational procedures and standards.
- Cleaned up work area at end of shift to maintain safe working environment.
- Communicated with team members regarding tasks assigned during shift.
- Followed safety protocols while operating machines and equipment.
- Reported any issues to supervisor immediately for resolution.
- Inspected product quality prior to packaging and shipment.
- Identified defective parts or components and removed them from production line.
- Assisted in setting up production lines for manufacturing processes.
- Ensured proper labeling of completed products before shipping out.
- Moved items between machines, conveyors, and transport equipment to meet production needs.
- Monitored production line operations to ensure efficiency and accuracy.
- Attended regular training sessions to increase machine operating skills.
- Analyzed work orders to determine materials needed for each production batch.
- Troubleshot technical issues that arose during assembly process.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Produced quality products by palletizing, packaging and assembling finished items.
- Met or exceeded target for on-time customer shipments.
Customer Service Representative
Protocol Inc.
01.2000 - 12.2003
- Handle inbound/outbound calls
- Up-selling
- Input customer information
- Secured sensitive information
- Resolved issues
- Inquiries
Education
Applied Science - Medical Assistant
Davenport University
Lansing, MIDiploma -
J.W. Sexton H.S.
Lansing, MISkills
- Assembly
- Customer services
- Safety and Sanitation
- Quality control
- Leadership
- Critical Thinking
- Organizational
- Machine operation
- Troubleshooting techniques
- Production workflow
- Safety compliance
- Customer relationship management
- Team collaboration
- Attention to detail
- Effective communication
- Time management
- Problem solving
- Workplace safety
- Machinery cleaning
- Machining and production standards
- Manufacturing
- Teamwork and collaboration
- Strong work ethic
- Production timeline management
- Good communication
- Production preparation
- Production monitoring
- Complex Problem-solving
- Assembly procedures
- Breakdown troubleshooting
- Shipping and labeling
- Changeover procedure knowledge
- Performance management
- Equipment inspection
- Order reading
Volunteer Experience
- Active in the vision committee – Making the workplace safer and giving back to the community.
- Volunteer with 'Making Strides' (breast cancer).
- JDRF
- Volunteer with the Homeless
- Donate to the back to school drive
References
EXCELLENT REFERENCES WILL BE PROVIDED UPON REQUEST
Relocation
Loganville, GA, 03/25/22
Timeline
Machine Operator
Mars Wrigley
08.2023 - Current
On-Site Service Representative
Grainger
07.2022 - 08.2023
Production worker
Dakkota Integrated Systems
12.2003 - 03.2022
Customer Service Representative
Protocol Inc.
01.2000 - 12.2003
Applied Science - Medical Assistant
Davenport University
Diploma -
J.W. Sexton H.S.
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