Summary
Overview
Work History
Education
Skills
Timeline
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Shakila Quimby

Jesup

Summary

Customer Support and Operations professional with 5+ years of experience in healthcare, behavioral health, and customer service. Skilled in resolving complex inquiries with empathy, maintaining data accuracy in high-volume environments, and supporting patients, providers, and clients through remote platforms. Proficient in Microsoft Office, CRM, and EHR systems, with proven ability to balance attention to detail and strong communication skills in fast-paced settings.

Overview

12
12
years of professional experience

Work History

Medical Records Specialist

Datavant
01.2023 - 01.2025
  • Processed confidential medical record requests with 100% HIPAA compliance.
  • Resolved documentation issues through proactive communication with facilities and requestors.
  • Maintained high accuracy and speed while managing records in multiple EHR systems.

Case Manager

Pineland Behavioral Health
01.2018 - 01.2022
  • Guided patients and families through intake and eligibility processes, ensuring smooth onboarding.
  • Scheduled appointments, updated insurance/demographic info, and answered service-related inquiries.
  • Provided empathetic support while maintaining confidentiality and compliance with state/federal regulations.

Customer Service Representative

Radial
01.2013 - 01.2015
  • Handled 50+ daily inbound/outbound calls, assisting customers with account details and service questions.
  • Resolved escalated customer issues with empathy and professionalism, maintaining high satisfaction scores.
  • Educated callers on product and service options, increasing customer understanding and retention.

Education

Bachelor of Science - Sociology

Georgia Southern University
Statesboro, GA
01.2017

Skills

  • Customer Support & Communication: Active Listening, Empathy, Problem Resolution, Ticket/Case Management, Written & Verbal Communication, Escalation Management, Customer Retention
  • Technical Tools: Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), CRM Systems (Salesforce, Zendesk, or similar), EHR Systems, HIPAA Compliance, Zoom, Slack, Teams, Remote Work Adaptability
  • Operations & Accuracy: Data Entry, Record Management, Data Verification, Documentation Accuracy, Attention to Detail, Multitasking, Time Management, Process Improvement
  • Healthcare Support: Patient Onboarding, Eligibility Verification, Clinical Operations Support

Timeline

Medical Records Specialist

Datavant
01.2023 - 01.2025

Case Manager

Pineland Behavioral Health
01.2018 - 01.2022

Customer Service Representative

Radial
01.2013 - 01.2015

Bachelor of Science - Sociology

Georgia Southern University

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Shakila Quimby