Shakira Hannah
Wrens
Summary
Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort.
Overview
11
11
years of professional experience
Work History
Receptionist
Brandon Wilde Retirement Community
Evans
01.2025 - Current
- Coordinated with vendors for repairs and maintenance of office equipment.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Compiled data from various sources into organized reports for management review.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Assisted with special projects assigned by management when required.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Verified visitors' identification cards before allowing access to the building.
Technical Support Representative
Apple Inc.
Remote
06.2021 - 05.2023
- Provided technical assistance to customers through phone, email and chat support.
- Identified potential areas for improvement in existing products or services.
- Developed system documentation, user manuals, FAQs, troubleshooting guides.
- Performed regular maintenance checks on customers' systems.
- Troubleshot customer inquiries related to software and hardware issues.
- Conducted research into product-related issues, identified solutions, and provided accurate information to customers.
- Ensured compliance with company policies and procedures regarding technical support operations.
- Analyzed data from customer surveys to identify trends in customer needs and requests.
Data Entry Clerk
Teleperformance USA
Augusta
09.2014 - 02.2015
- Provided support to management staff in regards to data entry processes.
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Followed up on pending tasks until completion.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Maintained updated knowledge of industry trends related to data entry operations.
- Maintained confidentiality of sensitive information entered into the system.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Organized files according to established procedures for easy retrieval later on.
- Reviewed existing information for accuracy and made necessary corrections.
Education
High School Diploma -
Jefferson County High School
Louisville, GA05-2013
Skills
- Customer service
- Office equipment maintenance
- Data entry
- Report compilation
- Mail distribution
- Visitor verification
- Team collaboration
- Problem solving
- Venipuncture techniques
- Specimen handling
- Patient identification
- Infection control
- Attention to detail
- Communication skills
- Conflict resolution
- Venipuncture and capillary puncture
- Skin puncture
- Capillary puncture
- Order of draw
Timeline
Receptionist
Brandon Wilde Retirement Community
01.2025 - Current
Technical Support Representative
Apple Inc.
06.2021 - 05.2023
Data Entry Clerk
Teleperformance USA
09.2014 - 02.2015
High School Diploma -
Jefferson County High School
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