Shakiyla Diamond

• Responsible for handling technical escalations and more advanced inquiries that are beyond the skillsor knowledge of your first level customer service representatives.
• Assist drivers with handling basic troubleshooting with the app
• Help drivers with shop and delivery orders
• Assist with compensation and escalating the issue if it is not resolved
• Explaining to drivers requirements of incentives, tips, and referrals
• Helping drivers understand the rules and regulations of being a driver
• Updated payments that drivers are missing and providing next steps
• Provided next steps of deactivated accounts and filing appeals
• Closed out orders for drivers when they're having an issue doing it themselves.
• Provided phone, chat and email support
• Selected to participate in a special project focused on Trust and Safety within the delivery supportdepartment as part of my current role
• Helped train others in my current role with delivery support
• Selected to help with in a special project focused on Identity Verification within the delivery supportdepartment as part of my current role

• Investigate insurance claim to determine if it qualifies for payment under the policy
• Contact the insurer’s representative to obtain information about the claim
• Obtain all necessary documentation from the claimant and/or witnesses
• Contact third party providers such as doctors or hospitals to verify medical treatment received by the insured person
• Review the entire file to ensure that no additional payments are due
• Prepare an accurate report summarizing the investigation and findings
• Provide any other assistance requested by the insurer’s representatives
• Inform the insurer when the claim has been closed
• Keep records of all work performed in connection with the claim
• Maintain confidentiality regarding information obtained during the course of the investigation
• Follow up on outstanding issues related to the claim
• Make sure all necessary reports are completed and submitted promptly to the appropriate parties
• Evaluate the accuracy of the completed reports
• Correct any errors found in the reports
• Report to the supervisor any problems encountered while performing your duties
• Carry out negotiations of claim settlements with claimants and their attorneys
• Assist in processing new claims.

• Familiarizing yourself with and remaining up-to-date with changes in our plans and tariffs.
• Greeting customers in a friendly, professional manner using the suggested script.
• Answering telephonic and e-mail inquiries in a timely manner.
Deferring queries to your line manager if you are unable to answer them.
• Furnishing members and health care practitioners with details regarding members' benefits.
• Granting pre-authorizations for medical treatment, if covered.
• Advising members of outstanding co-payments.
Providing extant and prospective members with the details of network providers.
Canceling members' plans upon their request, or due to recurrent non-payment, if directed by your line manager.
Ensuring that your workspace remains tidy and that you are equipped with all relevant tools and resources.

• Managed credentialing processes for healthcare providers, ensuring compliance with regulatory standards.
• Maintained accurate records and data entry for healthcare systems, ensuring completeness and consistency across the platforms.
• Reviewed forms and supporting documents for accuracy, missing information, and compliance requirements.
• Communicated with internal teams to resolve documentation discrepancies and meet turnaround deadlines.
• Demonstrated strong time management and organization while supporting remote and deadline driven workflows.

Provide outstanding customer service across all boards.
• Cash handling.
• Maintain high levels of food safety and workplace cleanliness.
Well-versed in dealing with customer complaint resolution.
Successfully interact with the public.
Take customer orders and input them into the order machine.
• Notify kitchen staff about orders.
Serve and assemble orders for customers.
Make and serve hot beverages.
Returning and washing of dirty dishes.
• Prepare food items as needed.
Clean and organize the workplace and customer dining room.
• Training of other employees.

Handling the safe and money management.

• Deposit money via bank.

•Set a schedule for employees.