Shakiyla Riley
Dallas
Summary
Results-driven Medication History Specialist with Wellstar Hospital, skilled in medication reconciliation and patient care. Enhanced workflow efficiency and reduced medication errors through meticulous documentation and collaboration. Proven ability to train staff and foster teamwork, ensuring compliance with HIPAA regulations while promoting patient satisfaction and safety.
Diligent Desired Position with strong background in compiling accurate medication histories. Proven track record of enhancing patient care through detailed medication reconciliation and thorough documentation. Demonstrated excellence in patient communication and collaborative teamwork.
Experienced with capturing and documenting comprehensive medication histories. Utilizes strong communication skills to ensure accurate and complete patient information. Knowledge of medication reconciliation processes and patient safety protocols.
Professional with significant expertise in medication history and pharmaceutical care. Proven record of ensuring accurate and comprehensive medication data collection, fostering strong team collaboration, and adapting to changing healthcare needs. Skilled in patient communication, medication reconciliation, and clinical documentation, always aiming for optimal patient outcomes. Reliable and results-focused, consistently contributing to high standard of care.
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety, and wellness while serving patients of all backgrounds.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Medication History Specialist
Wellstar Hospital
Paulding
07.2024 - Current
- Conducted comprehensive medication history interviews to ensure accurate patient records.
- Collaborated with healthcare teams to verify medication lists and resolve discrepancies.
- Documented medication histories in electronic health record systems for efficient access.
- Trained new staff on medication reconciliation protocols and best practices.
- Streamlined processes for obtaining medication histories, improving workflow efficiency.
- Optimized pharmacy operations by efficiently maintaining an organized record of patient medication profiles.
- Safeguarded patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive medical information.
- Supported quality improvement initiatives by consistently adhering to regulatory standards and best practices in medication history management.
- Contributed to clinical decision-making processes with comprehensive knowledge of pharmacological principles and guidelines.
- Promoted patient satisfaction by addressing concerns and answering questions related to their medications in a compassionate manner.
- Demonstrated exceptional attention to detail when identifying and rectifying discrepancies in patient medication records, ensuring optimal treatment outcomes.
- Participated in ongoing professional development opportunities for continuous growth as a Medication History Specialist.
- Upheld high standards of accuracy when transcribing physician orders for new or modified prescriptions to minimize errors.
- Streamlined the medication reconciliation process for improved patient safety and treatment outcomes.
- Cultivated positive working relationships with colleagues through effective teamwork, open communication, and mutual respect.
- Collaborated with healthcare professionals to ensure the appropriateness of prescribed medications.
- Reduced medication errors by diligently reviewing and verifying patient records for discrepancies.
- Facilitated seamless transitions of care through accurate documentation of home medications during admission and discharge processes.
Certified Pharmacy Technician
Walgreens
Minneapolis, MN
05.2008 - 02.2021
- Processed prescription orders accurately and efficiently to ensure timely patient care.
- Assisted pharmacists in preparing medications by measuring, counting, and mixing pharmaceutical ingredients.
- Maintained inventory levels by monitoring stock and placing orders for necessary medications and supplies.
- Ensured compliance with health regulations and pharmacy policies during daily operations to uphold safety standards.
- Collaborated with healthcare providers to resolve medication-related issues, improving patient outcomes through effective communication.
- Trained new staff on operational procedures, enhancing team performance and service delivery standards.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Reviewed and verified customer information and insurance provider information.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
- Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
ADMIXTURE TECHNICIAN
North Memorial Medical Center
Robbinsdale, MN
02.2013 - 10.2017
- Assisted in maintaining equipment and inventory levels for optimal operations.
- Collaborated with healthcare teams to streamline workflow processes and improve patient outcomes.
- Evaluated existing protocols for efficiency, recommending improvements where necessary to enhance service delivery.
- Implemented quality control measures to maintain high standards of patient care and operational effectiveness.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Education
No Degree - English
Normandale Community College
Minneapolis, MNHigh School Diploma -
ARLINGTON SENIOR HIGH
St. Paul, MN06.2010
Skills
- HIPAA compliance
- Clinical documentation
- Medication reconciliation
- Drug interactions
- Patient interviewing
- Patient care
- Emergency response
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Reliability
- Excellent communication
- Critical thinking
- Typing skills
- Creative thinking
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Detail-oriented
- Prioritization and organization
- Prescription verification
- Confidentiality and HIPAA
- Team building
- Staff leadership
- Conflict resolution
- Professionalism
- Interpersonal communication
- Certified pharmacy technician (cpht)
Accomplishments
Community
Volunteer Guardian Ad Litem- Advocating for the best interest of children in crisis in a collaboration with Ramsey County Child Protection Services.
April 2012-2019
Volunteer Orientation Facilitator- Provided diversity training to new employees at North Memorial by educating them about different cultures and worldviews to help foster cultural competency in the workplace.
Certification
Registered by the State of Georgia Board of Pharmacy
National Pharmacy Technician Certification
Certificated Medication History Specialist
Customer Service Certification from Hennepin County
CPR Certification / BLS
AIDET Trained
Timeline
Medication History Specialist
Wellstar Hospital
07.2024 - Current
ADMIXTURE TECHNICIAN
North Memorial Medical Center
02.2013 - 10.2017
Certified Pharmacy Technician
Walgreens
05.2008 - 02.2021
No Degree - English
Normandale Community College
High School Diploma -
ARLINGTON SENIOR HIGH