Shakiyla Solomon Ryan
Riverdale
Summary
Insightful Business Analyst known for high productivity and efficient task completion. Specialize in data analysis, process optimization, and financial modeling to support business decisions. Excel in problem-solving, communication, and teamwork, ensuring seamless integration of innovative solutions with organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Analysts , Corporate Services Division
Housing Development Corporation
05.2019 - 01.2024
- Monitored project timelines and budgets by tracking milestones, deliverables, tasks.
- Created detailed process flows and user stories to document system requirements and design solutions.
- Analyzed existing systems and processes to identify areas of improvement.
- Prepared documentation summarizing findings from stakeholder meetings and workshops.
- Gathered feedback from end users regarding usability issues related to applications or systems.
- Identified opportunities for cost savings through process automation initiatives.
- Identified gaps between current state and desired future state operations.
- Conducted detailed business analysis, outlining problems, opportunities, and solutions for a business.
Quality Assurance and Training Officer
Digicel Play
11.2015 - 05.2018
- Used SQL and Python to analyze customer call data, identifying service trends and reducing processing errors by 15%.
- Designed Tableau dashboards to track customer satisfaction metrics, improving performance evaluation accuracy by 20%.
- Prepared reports outlining progress of employees' development activities.
- Coordinated with various departments to ensure quality standards are met in training sessions.
- Developed and implemented comprehensive training programs for new staff members.
- Designed and produced instructional materials, such as handouts, manuals, audiovisual aids, computer tutorials.
Education
Master of Science - Business Analytics
Mercer University
Atlanta, GA05.2025
Bachelor of Science - Business Management
UWI School of Business and Applied Studies (Roytec)
Trinidad and TobagoAssociate of Science - Management
UWI School of Business and Applied Studies (Roytec)
Trinidad and TobagoSkills
- Excel
- Data analysis
- SQL programming
- Business intelligence
- Process improvement
- Project management
- Training development
- Effective communication
- Verbal and written communication
- Project presentation
- Data mapping
- Forecasting and planning
- Data visualization
- Tableau
- KPI tracking
- CRM systems
Certification
- Pearson LCCI Level 3 (Advertising, Marketing, Public Relations)
- Advanced Practical Accounting
Timeline
Business Analysts , Corporate Services Division
Housing Development Corporation
05.2019 - 01.2024
Quality Assurance and Training Officer
Digicel Play
11.2015 - 05.2018
Master of Science - Business Analytics
Mercer University
Bachelor of Science - Business Management
UWI School of Business and Applied Studies (Roytec)
Associate of Science - Management
UWI School of Business and Applied Studies (Roytec)