SHAKIYRA SMITH
Atlanta
Summary
Dedicated customer service professional with 10+ years experience in a fast-paced environment seeking an opportunity in a team-orientated company. Adept at handling a wide range of contact methods while accurately documenting customer issues and providing first class service with every interaction.
Friendly professional with strong understanding of hospitality and food and beverage industries. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
Work History
Lead Banquet Server
Omni Hotels & Resorts
Atlanta
07.2021 - Current
- Led a team of servers to efficiently execute banquet events, enhancing guest satisfaction through exceptional service standards.
- Trained and mentored new staff on service protocols, ensuring adherence to operational excellence and hospitality best practices.
- Coordinated with kitchen staff to synchronize meal service, resulting in timely and seamless banquet operations.
Banquet Server/Banquet Bartender
Marriott
Atlanta
04.2009 - 01.2020
- Maintain high standards of safety and cleanliness
- Excellent Oral and communication skills
- Ability to follow directions
- Set up for events by putting out tablecloths and place settings, arranging table placement and setting up a buffet
- Carrying plates of food on trays and serving guests
- Keep glasses filled; remove each round of plates and replenish utensils
- Perform cleaning tasks and breakdown of service
- Adhere to grooming and appearance standards
- Delivered exceptional service to guests by accurately taking and processing orders, enhancing overall dining experiences.
- Managed bar operations, including inventory control and drink preparation, ensuring compliance with health and safety regulations.
- Participated in ongoing training to enhance job skills and knowledge.
- Served food and beverages to customers.
- Delivered exceptional service by efficiently setting up and breaking down banquet events, enhancing guest satisfaction and experience.
Guest Service Agent
Marriott
Atlanta
10.2006 - 12.2008
- Providing excellent customer service with guest.
- Maintain a professional attitude when facing challenges and communicate effectively with other members of the staff.
- Greet, register, and assign rooms to guests of hotels or motels.
- Make and confirm reservations.
- Keep records of room availability and guests' accounts, manually or using computers.
- Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
- Having knowledge of computer functions such as word processing and email programs.
Education
Some College (No Degree) - Business Administration And Management
Savannah State University
Savannah, GA 10.2005 - 10.2008
Skills
- Patience
- Attentiveness
- Knowledge of the Product
- Ability to use positive language
- Time management skills
- Goal-oriented focus
- Tenacity
- Willingness to learn
- Beverage service
- Flexible schedule availability
- Strong leadership
- Banquet setup efficiency
- Positive attitude
- Team leader
Timeline
Lead Banquet Server
Omni Hotels & Resorts
07.2021 - Current
Banquet Server/Banquet Bartender
Marriott
04.2009 - 01.2020
Guest Service Agent
Marriott
10.2006 - 12.2008
Some College (No Degree) - Business Administration And Management
Savannah State University
10.2005 - 10.2008