SHA’KYA BRAXTON
Macon,GA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Cloverland Ranch
07.2025 - 01.2026
- Provide friendly, professional customer service to guests, ensuring a safe and enjoyable ATV riding experience.
- Help customers with check-in, waivers, and general inquiries about ATV rentals and ranch activities.
- Communicate safety rules and riding guidelines clearly to customers of all ages.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to improve response times and enhance service quality.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Assistant Teacher
Child-Care Network #206
03.2024 - 12.2024
- Engaged with children on an individual basis to build positive, trusting relationships.
- Maintained clean and organized classroom and play areas to ensure a healthy environment.
- Introduced learning activities and imaginative play to teach children to explore.
- Assisted lead teacher in developing and implementing engaging lesson plans.
- Supported classroom management by reinforcing positive behavior among students.
- Organized classroom materials and resources for efficient daily operations.
- Facilitated small group activities to enhance individualized learning experiences.
Employer Relations Intern
Clayton State University Office of Career Services
11.2023 - 04.2024
- Greet students, faculty, employers, and visitors to the office aid and provide information on available services.
- Answer the telephone and provide routine information pertaining to Career Exploration, Internships, Job Search, and resumes as well as direct calls to the appropriate person or extension.
- Aid staff with office-related workshops and events including marketing on Main Street.
- Assisted in organizing career fairs, enhancing student engagement and employer connections.
- Facilitated workshops on job search strategies, increasing student participation and knowledge.
- Supported social media outreach efforts, promoting events and services to a wider audience.
Vehicle Service Attendant
Hertz
08.2022 - 08.2023
- Maintained customer satisfaction with quick and professional handling of rentals.
- Inspected each car periodically during runs.
- Cleaned, vacuumed, and polished rental cars as they were being returned.
- Inspected vehicles for cleanliness and mechanical issues prior to customer rental.
- Coordinated vehicle preparation and maintenance schedules to ensure fleet readiness.
Education
Bachelor of Business Administration - General Business
Clayton State University
Morrow, GA12-2024
Skills
- Organization
- Customer Service
- Teamwork
- Research
- Communication
- Marketing
- Microsoft Office Suite
Relevant Courses
- Business Statistics
- Corporate Finance
- Personal Financial Management
- Multicultural Marketing
Timeline
Customer Service Representative
Cloverland Ranch
07.2025 - 01.2026
Assistant Teacher
Child-Care Network #206
03.2024 - 12.2024
Employer Relations Intern
Clayton State University Office of Career Services
11.2023 - 04.2024
Vehicle Service Attendant
Hertz
08.2022 - 08.2023
Bachelor of Business Administration - General Business
Clayton State University