Shakyra Arnette

• Answer 10+ calls per hour, exceeding target calls rates by 18%
• Maintain a professional,friendly demeanor with customers at all times.
• Established knowledge on protocols,answering customers inquires, and reducing wait times by 5 minutes.
• Take inbound calls at least 70 calls per shift

Resolve customer complaints, schedule and cancel appointments as needed.

• Collaborate with teams

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction
• Memorized all company product and services to be able to answer customer questions quickly and efficiently.

• Collecting payments from patient Clarifying rather patient has active insurance
• Sending out collection letters
• .Writing narratives for claims
• Verifying patients proper treatment
• Checking office emails and answering calls
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.