Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
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Shala Heck

McDonough

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Office AssistantCustomer Support Specialist (Remote)Customer Advocate II (Remote)Office Manager

Work Type

Full TimeContract Work

Location Preference

RemoteHybrid
Location: McDonough, GA
Open to relocation: Yes

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPaid time offWork from home optionHealthcare benefitsTeam Building / Company Retreats401k matchPaid sick leaveStock Options / Equity / Profit SharingPersonal development programs

Summary

Experienced Remote Customer Support & Administrative Professional with over 10 years in customer support and operations management. Skilled in CRM systems, troubleshooting, and documentation, with a focus on enhancing client communication. Excels in multitasking and de-escalation, consistently driving high customer satisfaction while ensuring accuracy and professionalism.

Overview

3
3
years of post-secondary education
8
8
years of professional experience

Work History

Office Assistant

Georgia-Pacific
12.2025 - Current
  • Provide administrative and office support in a fast-paced corporate environment.
  • Manage scheduling, documentation, data entry, and communication across departments.
  • Maintain organized records and ensure accuracy in reporting and office operations.
  • Support daily operations while prioritizing deadlines and multitasking efficiently.

Customer Support Specialist (Remote)

Block, Inc.
11.2022 - 05.2026
  • Delivered remote customer support through phone, email, and chat for fintech-related inquiries.
  • Resolved payment, account access, and troubleshooting issues while maintaining high customer satisfaction.
  • Documented technical issues, escalated product concerns, and supported process improvements.
  • Consistently met productivity, quality assurance, and response-time metrics in a high-volume environment.

Customer Advocate II (Remote)

Carvana
01.2023 - 01.2026
  • Handled high-volume customer interactions regarding vehicle purchases, financing, and account support.
  • Resolved escalated concerns with professionalism while maintaining accurate customer documentation.
  • Supported customers through phone and chat channels while meeting performance expectations.
  • Collaborated with internal teams to resolve customer issues quickly and effectively.

Office Manager

Absolute Healthcare & Rehab
11.2018 - 01.2023
  • Managed daily office operations, including scheduling, billing, patient communication, and records management, ensuring seamless workflow.
  • Trained staff on office procedures and customer service standards, enhancing team performance.
  • Resolved client concerns while maintaining confidentiality of sensitive information, fostering trust and satisfaction.
  • Improved office workflow and administrative efficiency.

Education

Medical Administrative Assistant - In Progress

Ultimate Medical Academy
Atlanta, GA
02.2025 - 06.2026

Early Childhood Education -

Ashworth College
GA
03.2013 - 05.2014

Some College (No Degree) - Administrative Assistant

Atlantic Technical Center
Coconut Creek, FL

Skills

  • Administrative Support
  • Scheduling & Calendar Management
  • Data entry
  • Office administration
  • Correspondence Management
  • In-Person Support
  • Telephonic assistance
  • Client Interaction
  • Customer service
  • Client Engagement
  • Payment processing
  • Data reporting
  • Microsoft Office Suite
  • CRM software expertise
  • Basic IT Support
  • Record management
  • Time Management
  • Multitasking & Adaptability
  • Organizational skills
  • Prioritizing work
  • Problem resolution
  • Event planning
  • Resource coordination
  • Team collaboration
  • Schedule management
  • Scheduling meetings
  • Call handling
  • Digital file management
  • Interpersonal Communication
  • Communication skills
  • Strong problem solver
  • Relationship building
  • Positive attitude
  • Dedicated team player
  • Staff management
  • Payroll processing
  • Team bonding
  • Jira management
  • Medical terminology
  • Technical support
  • Data Privacy Awareness
  • Proofreading documents

Timeline

Office Assistant

Georgia-Pacific
12.2025 - Current

Medical Administrative Assistant - In Progress

Ultimate Medical Academy
02.2025 - 06.2026

Customer Advocate II (Remote)

Carvana
01.2023 - 01.2026

Customer Support Specialist (Remote)

Block, Inc.
11.2022 - 05.2026

Office Manager

Absolute Healthcare & Rehab
11.2018 - 01.2023

Early Childhood Education -

Ashworth College
03.2013 - 05.2014

Some College (No Degree) - Administrative Assistant

Atlantic Technical Center

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Shala Heck