Shalacia Allen
Atlanta,GA
Summary
Accomplished Interim Practice Manager at Piedmont Urgent Care By Wellstreet, adept in practice and workflow management. Excelled in enhancing patient satisfaction and team performance through empathetic leadership and strategic operations optimization. Skilled in staff management, fostering collaborative environments, and driving significant improvements in customer experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Interim Practice Manager
Piedmont Urgent Care By Wellstreet
08.2024 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
CSR TEAM LEAD
Piedmont Urgent Care By Wellstreet
12.2022 - Current
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Enhanced patient satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Collaborated with management to develop strategies for enhancing overall customer experience.
CSR
Piedmont Urgent Care By Wellstreet
05.2021 - 12.2022
- Trained new personnel regarding company operations, policies and services.
- Collaborated with staff members to enhance patient service experience and exceed team goals through effective patient satisfaction.
- Trained staff on operating procedures and company services.
Unit Lead
ABN Traveling Agency
01.2021 - 05.2021
- Led unit members in achieving project milestones through efficient task delegation and resource allocation.
- Evaluated team performance metrics regularly, identifying strengths and areas for growth to inform future strategies.
- Trained medical assistants on proper etiquette and environmental safety.
Lead Medical Screener
Adecco Staffing Agency
03.2020 - 06.2020
- Conducted basic screening procedures.
- Maintained clean, neat and properly sterilized work area.
- Promoted a welcoming environment for patients, addressing concerns promptly and professionally during their visits.
- Completed necessary reports and documentation.
Education
Medical Assistant
UEI College
Morrow, GA12-2020
Skills
- Staff management
- Policy implementation
- Employee performance
- New hire training
Accomplishments
- Supervised team of 14 staff members.
- Achieved High NPS scores through effectively communicating with my team the expectation of our company.
Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- CCMA
Timeline
Interim Practice Manager
Piedmont Urgent Care By Wellstreet
08.2024 - Current
CSR TEAM LEAD
Piedmont Urgent Care By Wellstreet
12.2022 - Current
CSR
Piedmont Urgent Care By Wellstreet
05.2021 - 12.2022
Unit Lead
ABN Traveling Agency
01.2021 - 05.2021
Lead Medical Screener
Adecco Staffing Agency
03.2020 - 06.2020
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- CCMA
Medical Assistant
UEI College
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