Summary
Overview
Work History
Education
Skills
Timeline
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Shalah Scott

Haddock,GA

Summary

Results-focused Master Cosmetologist dedicated to maximising satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Licensed Master Cosmetologist with strong skills in hair styling, skin care, and makeup application. Consistently deliver high-quality results through focus on client satisfaction and precision. Valued team member with flexible approach to changing needs and track record of effective collaboration. Known for strong communication, creativity, and adaptability.

Overview

13
13
years of professional experience

Work History

Licensed Master Cosmetologist

Self Employed Services
03.2021 - 06.2024
  • Increased revenue through effective customer service and inventory management.
  • Applied makeup to clients for special occasions to meet requirements.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Processed payments, entering sales in register for prompt customer service.
  • Developed loyal following of clients by providing high-quality services.
  • Styled hair, makeup and nails for customers for special events and occasions.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Utilized latest techniques in balayage, ombre, highlights and color correction.
  • Trained new cosmetologists on makeup and skincare products and techniques.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Performed eyebrow shaping to provide symmetry and remove unwanted hair.
  • Used social media platforms to promote salon and services.
  • Trained salon staff in traditional and innovative haircutting techniques and salon management.
  • Applied eyelash extensions to enhance clients' eyes and create impact.
  • Answered phone calls and emails to schedule client appointments.
  • Developed creative techniques to provide clients with latest hairstyles.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Educated clients on proper skin care techniques and ideal products suitable to needs.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Maintained regular client list and successfully handled walk-in customers.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Demonstrated thorough knowledge of all salon products and services.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Researched latest trends in hair and makeup to stay updated on color, style, and technique.
  • Offered professional cuts, color services to salon customers.

Cosmetology Instructor

CGTC
08.2012 - 05.2019
  • Met training needs with well-organized, factual programs based on contemporary requirements.
  • Planned both theory and practical lessons for 28 students.
  • Conducted practice exams for 28 students on both theoretical and practical sections.
  • Deployed technology and current research in instruction and monitored students' progress in use of online learning materials and technology.
  • Planned and documented programs of study meeting individual needs and abilities of students.
  • Maintained laboratory with equipment, tools and supplies to meet course needs.
  • Provided instructional handouts, texts, audiovisual aids and other materials to facilitate learning.
  • Prepared students for State cosmetology exam with 100% success.
  • Engaged students in academic and practical conversations that elicited critical thinking, creativity, collaboration and communication.
  • Connected instruction to real-world experiences and to students' post-secondary goals.
  • Kept updated with developments in subject area curriculum, technical and career trends and teaching resources and methods.
  • Presented lectures and conducted discussions to increase students' knowledge and competence using visual aids such as graphs, charts and slides.
  • Identified program successes and failures based on student assessments and course reviews.
  • Observed and evaluated students' work to determine progress, provide feedback, and make suggestions for improvement.
  • Recruited clients for students to get practical experience.
  • Supervised and monitored students' use of tools and equipment.
  • Collaborated with colleagues and improved teaching practices through professional learning communities and student retention meetings.
  • Established goals for courses with organized outlines and detailed lessons.
  • Advised students on course selection, career decisions and other academic and vocational concerns.
  • Developed software content, study aids and handouts for industry professionals.

Owner and Operator of Shalah’s Place

Self-employed
08.2024 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.

Education

Diploma - Cosmetology

Central Georgia Technical College
Macon, GA
05.2006

Skills

  • Manicures and Pedicure’s
  • Payment Processing Expertise
  • Customer Preferences

Lash extensions Reflexology Facia Release Massage

Timeline

Owner and Operator of Shalah’s Place

Self-employed
08.2024 - Current

Licensed Master Cosmetologist

Self Employed Services
03.2021 - 06.2024

Cosmetology Instructor

CGTC
08.2012 - 05.2019

Diploma - Cosmetology

Central Georgia Technical College

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Shalah Scott