Shalay Ivey
Villa Rica
Summary
Dynamic and results-driven Cashier Team Lead at Dollar Tree with proven expertise in customer service and cash handling. Recognized for fostering strong customer relationships and enhancing team performance. Skilled in problem-solving and maintaining accurate financial records, contributing to a positive shopping experience and increased customer loyalty.
Overview
9
9
years of professional experience
Work History
Cashier Team Lead
Dollar Tree
01.2020 - 03.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Developed strong relationships with repeat customers through friendly service interactions.
Cashier
Burger King
10.2016 - 03.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cashier
Zaxbys
01.2015 - 06.2016
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
GED -
West Georgia Technical College
Waco, GASkills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Positive attitude
- Flexible schedule
- Punctual and reliable
- Cash register operation
- Opening and closing procedures
- Motivational skills
Timeline
Cashier Team Lead
Dollar Tree
01.2020 - 03.2024
Cashier
Burger King
10.2016 - 03.2017
Cashier
Zaxbys
01.2015 - 06.2016
GED -
West Georgia Technical College
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