Summary
Overview
Work History
Education
Skills
Timeline
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Shaleithia Williams-Graham

Forest Park

Summary

Dynamic and results-driven professional with extensive experience in cash handling and customer service at Family Dollar. Proven track record in enhancing customer relationships and training employees to boost efficiency. Skilled in conflict resolution and maintaining accurate sales documentation, ensuring a seamless shopping experience and fostering loyalty.

Diligent Medical Billing and Coding with comprehensive background in overseeing cashier operations and team management. Managed daily cash flow and trained new employees to ensure seamless store operations. Demonstrated leadership and customer service skills to enhance team performance and customer satisfaction.

Retail management professional with extensive experience in cashier operations and team supervision. Proven track record of enhancing operational efficiency and maintaining high customer service standards. Ability to collaborate effectively with team members and adapt to changing retail needs, ensuring smooth store functionality.

Reliable Assistant Manager with experience guiding and overseeing team of staff while ringing up customers. Trained, coached and supervised employees by enforcing policies and practices. Quickly responded to customer requests or complaints.

Overview

1
1
year of professional experience

Work History

Cashier Assistant Manager

Family Dollar
11.2024 - Current
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Cashier

Southern National Food
02.2024 - 07.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.

Education

High School Diploma -

Martin Luther King High School
Lithonia, GA
05-2017

Associate of Science - Medical Billing And Coding

United Medical Academy
Tampa, FL
08-2025

Skills

  • Cash handling
  • Sales documentation
  • Customer service
  • Employee training
  • Customer relationship management
  • Team leadership
  • Conflict resolution
  • Attention to detail
  • Problem solving
  • Time management
  • Store operations
  • Cash handling expertise

Timeline

Cashier Assistant Manager

Family Dollar
11.2024 - Current

Cashier

Southern National Food
02.2024 - 07.2024

High School Diploma -

Martin Luther King High School

Associate of Science - Medical Billing And Coding

United Medical Academy
Shaleithia Williams-Graham