Shaliah Walker
Douglasville
Summary
Resourceful professional with extensive experience in community program coordination and resource allocation. Skilled in document management and crisis intervention, enhancing operational efficiency and service outreach. Strong communicator with proven abilities in client assessment and problem-solving, committed to delivering compassionate support in both team-oriented and independent environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Economic Self Sufficiency Specialist
Department of Children and Family Services
Ocala
05.2018 - 08.2019
- Coordinated resources and services, resulting in increased client self-sufficiency.
- Educated families on financial assistance programs, improving their understanding of eligibility requirements.
- Conducted in-depth economic assessments, enabling accurate determination of client eligibility for assistance programs.
- Obtained income, asset and financial information to determine program eligibility.
- Entered personal, medical, and financial information of clients into the database to establish and maintain accurate records reflecting benefits received and ongoing eligibility.
- Maintained accurate records of client interactions and service outcomes in databases.
- Monitored changes in state laws affecting eligibility requirements for public benefit programs.
Direct Care Worker
Arnette House
Ocala
05.2017 - 06.2018
- Provided direct support to youth in crisis at a residential facility.
- Supported clients in daily living activities and personal care to enhance independence and well-being.
- Monitored client interactions to identify and address behavioral issues promptly.
- Implemented safety protocols to ensure a secure environment for residents.
- Led group activities to foster social skills and teamwork among clients, enhancing community integration.
- Partnered with team members to create individualized support strategies tailored to client's unique needs.
- Maintained accurate records of client behavior and progress in care plans.
- Communicated effectively with families regarding client well-being and progress.
Office Manager
Southeastern Grocers
Ocala
12.2016 - 05.2017
- Managed daily office operations and ensured efficient workflow.
- Managed office supplies and monitored inventory levels to ensure availability and support daily operations.
- Coordinated front desk operations by greeting visitors, addressing inquiries, and directing them to appropriate personnel.
- Assisted in training new employees on office procedures and policies.
- Maintained filing system for records, correspondence and other documents.
- Executed general bookkeeping tasks, including reconciling bank statements and creating journal entries, to maintain accurate financial records.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Human Resources Specialist
United States Army
04.2014 - 12.2016
- Managed onboarding and orientation process for new service members and civilian staff to ensure smooth integration into the organization.
- Developed training materials and delivered orientation sessions to equip new hires with essential knowledge and resources.
- Coordinated benefits administration activities, including enrollments, changes, terminations, and transfers, to maintain accurate employee records and ensure compliance.
- Safeguarded human resource information, maintaining employee confidence and protecting operations.
- Maintained confidential personnel files in accordance with applicable laws and regulations.
- Provided essential support to address individual HR needs of employees.
Education
Master of Arts - Business Administration
Kennesaw State University
Kennesaw, GA12-2025
Bachelor of Arts - Business Administration
Saint Leo University
Saint Leo, FL08-2022
Skills
- Benefit eligibility determination
- Economic analysis
- Data analysis
- Program evaluation
- Project management
- Financial literacy
- Report generation
- Caseload management
- Client communication
- Customer service
- Team collaboration
Certification
- FINTECH, Kennesaw State University, 2026
Timeline
Economic Self Sufficiency Specialist
Department of Children and Family Services
05.2018 - 08.2019
Direct Care Worker
Arnette House
05.2017 - 06.2018
Office Manager
Southeastern Grocers
12.2016 - 05.2017
Human Resources Specialist
United States Army
04.2014 - 12.2016
Master of Arts - Business Administration
Kennesaw State University
Bachelor of Arts - Business Administration
Saint Leo University