Shalie Ward
Monticello
Summary
Proven sales and customer service expert from Global Electronic Services, adept at relationship development and lead generation. Skillfully increased client satisfaction and sales revenue through strategic planning and exceptional service. Master at multitasking and Salesforce, ensuring high client retention and exceeding sales targets without exceeding a 100% numerical reference.
Experienced with client relationship management, ensuring satisfaction and loyalty. Utilizes strategic sales techniques to identify and capitalize on opportunities. Knowledge of CRM systems and effective communication for optimal results.
Professional with strong communication and negotiation skills, adept in building and maintaining client relationships. Proven ability to drive sales, meet targets, and adapt to changing market conditions. Strong team collaborator with focus on achieving results and delivering consistent performance. Skilled in CRM software, lead generation, and customer service.
Overview
15
15
years of professional experience
Work History
Inside Sales Representative
Fox Rowden McBrayer
07.2023 - Current
- Answered customers' questions regarding products, prices, and availability.
- Maintained emails from clients
- Learned product knowledge on over 14 different manufactures to be able to assist end user needs with pricing and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Set up new accounts, established customer credit and set up payment methods.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention tailored to their unique needs.
- Cultivated long-lasting partnerships with clients by consistently exceeding expectations and delivering exceptional service.
Account Manager
Global Electronic Services
06.2020 - 07.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Made over 100 phone calls a day to maintain my client needs.
- Managed over 400 accounts, meeting client needs and still maintaining personal relationships with my clients.
- Developed strong relationships with key clients, ensuring their needs were met and fostering long-term partnerships.
Lead Development Representative
Telenet Marketing Solutions
10.2017 - 06.2020
- Surpassed sales goals monthly with implementation of diverse sales tools and strategies.
- Maximized sales revenue by consistently meeting and exceeding monthly sales targets.
- Increased sales revenue by implementing strategic marketing plans and effective sales techniques.
- Maximized sales opportunities by effectively managing sales territories, optimizing resource allocation and prioritization.
- Made over 100 phone calls a day.
- Boosted conversion rates by nurturing relationships with prospects through timely follow-ups and tailored communications.
- Enhanced lead generation by implementing targeted outreach campaigns and strategic prospecting techniques.
- Improved response rates from cold calls by refining call scripts to better align with client needs and pain points.
- Established strong rapport with prospects, building credibility as a trusted advisor in the industry space they operate in.
Cook
Tubby Toms
03.2014 - 10.2017
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Service Manager Trainee/Crew Trainer
McDonalds
08.2010 - 06.2014
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Mentored junior employees to improve performance, food safety, and customer service.
- Maintained current knowledge of all team position requirements.
Cook
Bess's Place
06.2013 - 01.2014
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Education
High School Diploma -
Eastside High School
Covington, GA05-2011
Skills
- Customer service
- Attention to detail
- Exceptional customer service
- Cheerful and energetic
- Product knowledge
- Relationship development
- Adept multi-tasker
- Superior organizational skills
- Upselling and cross selling
- Customer relationship management
- Email and phone etiquette
- Driven
- Organized and efficient
- Issue resolution
- Data entry
- Order management
- Rapport building
- Cold calling expertise
- Sales expertise
- Goal setting
- B2B sales
- Salesforce
- Lead generation
Timeline
Inside Sales Representative
Fox Rowden McBrayer
07.2023 - Current
Account Manager
Global Electronic Services
06.2020 - 07.2023
Lead Development Representative
Telenet Marketing Solutions
10.2017 - 06.2020
Cook
Tubby Toms
03.2014 - 10.2017
Cook
Bess's Place
06.2013 - 01.2014
Service Manager Trainee/Crew Trainer
McDonalds
08.2010 - 06.2014
High School Diploma -
Eastside High School
Similar Profiles
Mark FiegenbaumMark Fiegenbaum
District Director at Missouri Senate - President Pro-Tem Caleb RowdenDistrict Director at Missouri Senate - President Pro-Tem Caleb Rowden
Joseph KnoppJoseph Knopp
Apprentice Electrician at McBrayer Electric LLCApprentice Electrician at McBrayer Electric LLC
Eric McBrayerEric McBrayer
Owner/Operator at McBrayer Construction Excavation LLCOwner/Operator at McBrayer Construction Excavation LLC