Shalis Heatley
Fayetteville,GA
Summary
Results-driven operations and resource management professional with 10+ years of experience supporting enterprise operations, governance and compliance initiatives, executive leadership, and workforce coordination within large corporate environments. Demonstrated expertise in process optimization, operational support, stakeholder communication, and data management. Proficient in Salesforce, SharePoint, Microsoft Office Suite, and Microsoft Copilot, with experience leveraging automation and AI productivity tools to improve operational efficiency and business processes. Recognized for strong organizational skills, analytical problem-solving, and the ability to manage multiple priorities in fast-paced environments while maintaining accuracy and compliance.
Experienced with project coordination, resource allocation, and process optimization. Utilizes strong organizational and communication skills to ensure seamless operations. Track record of improving efficiency and fostering team collaboration.
Overview
16
16
years of professional experience
Work History
OPERATIONS & RESOURCE MANAGEMENT COORDINATOR
Truist Financial
Atlanta, GA
04.2023 - Current
- Leveraged Microsoft Copilot and automation tools to streamline administrative processes, enhance productivity, and improve operational response times.
- Streamlined end-to-end resource request workflows using Salesforce and SharePoint, improving tracking accuracy and operational efficiency.
- Developed reporting and data reconciliation processes to support executive decision-making and workforce planning initiatives.
- Managed high-volume intake requests and coordinated approvals while ensuring compliance with organizational policies and procedures.
- Supported Governance, Risk, and Compliance (GRC) initiatives through program coordination, stakeholder communication, and operational support.
- Developed and implemented process improvements to increase operational efficiency across departments.
GOVERNANCE RISK COMPLIANCE PROGRAM COORDINATOR
Truist Financial
Atlanta, GA
10.2022 - 04.2023
- Managed budget approvals and departmental communications within the Cyber Governance, Risk, and Compliance (GRC) team.
- Supported staffing, onboarding, and special projects while ensuring effective resource management.
- Coordinated GRC meetings, developed newsletters, and maintained SharePoint sites for departmental activities.
- Implemented tracking systems for project milestones, ensuring timely completion of deliverables.
ADMINISTRATIVE ASSISTANT
Truist Financial
Atlanta, GA
07.2017 - 10.2022
- Provided executive-level administrative support in a fast-paced corporate environment.
- Managed executive calendars, email communications, travel arrangements, and expense reporting.
- Coordinated conference room scheduling, departmental meetings, and special events.
- Oversaw inventory management for office supplies, reducing costs through effective vendor negotiations.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
WHOLESALE LOCKBOX OPERATIONS EXTRACTOR / CREDIT CARD SPECIALIST
Bank of America
Atlanta, GA
05.2011 - 07.2017
- Processed financial transactions and lockbox operations while maintaining operational accuracy and productivity standards.
- Ensured compliance with regulatory requirements, including HIPAA and PCI standards.
- Generated operational reports and maintained internal controls to support risk management and compliance.
YOUTH RECRUITER
Fulton County Youth Employment Service Center
Atlanta, GA
01.2010 - 05.2011
- Recruited and supported participants for youth employment and enrichment programs throughout Fulton County.
- Coordinated community outreach events and informational sessions to promote program awareness.
- Managed applicant tracking system to streamline recruitment processes and maintain accurate records.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
Education
High School Diploma -
Banneker High School
AtlantaAI Certification (pending)
Skills
- Process Improvement
- Calendar & Meeting Coordination
- Problem-Solving & Multitasking
- Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
- Salesforce
- SharePoint
- Microsoft Copilot
Timeline
OPERATIONS & RESOURCE MANAGEMENT COORDINATOR
Truist Financial
04.2023 - Current
GOVERNANCE RISK COMPLIANCE PROGRAM COORDINATOR
Truist Financial
10.2022 - 04.2023
ADMINISTRATIVE ASSISTANT
Truist Financial
07.2017 - 10.2022
WHOLESALE LOCKBOX OPERATIONS EXTRACTOR / CREDIT CARD SPECIALIST
Bank of America
05.2011 - 07.2017
YOUTH RECRUITER
Fulton County Youth Employment Service Center
01.2010 - 05.2011
High School Diploma -
Banneker High School
AI Certification (pending)