Shaliya Herrin
Tallapoosa
Summary
Proactive dispatcher with a proven track record in managing emergency response teams and enhancing operational efficiency. Skilled in multitasking, decision-making, and collaboration, contributing to improved safety and security outcomes.
Detail-oriented security officer with extensive experience in monitoring premises and ensuring safety. Known for exceptional organizational skills and the ability to train personnel effectively while maintaining compliance with protocols.
Overview
4
4
years of professional experience
Work History
Dispatcher/Security Officer
Southern Protection Agency
Carrollton, GA
07.2025 - Current
- Coordinated emergency response teams to ensure timely and effective service delivery.
- Managed communication between clients and field personnel, streamlining information flow.
- Utilized dispatch software for real-time tracking of personnel and resources, enhancing operational efficiency.
- Developed and maintained accurate records of all dispatched units, ensuring compliance with agency protocols.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Monitored and tracked dispatch communication systems.
- Monitored premises to ensure safety and security of staff and property.
- Conducted regular patrols to identify potential hazards and prevent incidents.
- Responded promptly to alarms, emergencies, and suspicious activities.
- Collaborated with law enforcement during investigations and incident reporting.
- Maintained accurate logs of daily activities, incidents, and observations.
- Trained new security personnel on protocols and emergency procedures.
- Developed strategies for improving overall security operations and efficiency.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Issued access cards to authorized personnel to monitor access points.
Machine Operator
Southwire Company
Carrollton, GA
02.2022 - 05.2025
- Operated machinery to produce high-quality copper wire products efficiently.
- Monitored production processes to ensure adherence to safety and quality standards.
- Collaborated with team members to troubleshoot equipment issues and minimize downtime.
- Conducted routine maintenance on machines to enhance operational reliability and performance.
- Trained new operators on equipment usage, safety protocols, and quality control measures.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Collaborated with team members to optimize production processes and improve overall performance.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
Education
Diploma - Phlebotomy
West Georgia Technical College
Waco, GASkills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Dispatching procedures
- Updating logs
- Incident reporting
- Team collaboration
- Radio communication
- Multitasking Abilities
- Effective communications
- Organizational skills=
Timeline
Dispatcher/Security Officer
Southern Protection Agency
07.2025 - Current
Machine Operator
Southwire Company
02.2022 - 05.2025
Diploma - Phlebotomy
West Georgia Technical College