Shalom Omeda

Directed and guided a team to deliver exceptional customer service while consistently achieving and exceeding sales targets.
Surpassed company expectations by driving top performance in clinic KPIs, generating monthly revenue of $150,000.
Educated clients on Laser Hair Removal procedures and benefits, fostering trust and informed decision-making.
Conducted interviews and successfully hired top talent for Provider and Client Specialist roles.
Built strong client relationships by designing personalized treatment packages, creating urgency, and ensuring high customer satisfaction and loyalty.
Collaborated with colleagues across the Southeast region to share best practices and innovative ideas, promoting growth and development.
Trained and mentored new clinic managers, providing feedback and guidance to enhance their leadership capabilities.
Oversaw all sales and operational functions, including recruiting, training, scheduling, and setting performance expectations.
Focused on understanding clients' emotional motivations to create urgency and drive conversions.
Utilized Salesforce CRM to monitor and evaluate sales performance, identifying opportunities for improvement and refining sales strategies.

Scheduled appointments with warm leads and conducted consultations, effectively presenting LaserAway's treatments and skincare products.

Consistently generated over $80K in monthly revenue through expert sales techniques and client engagement.
Made a minimum of 150 outbound calls daily to connect with potential clients and nurture relationships.
Built rapport with prospective patients, explained product and service offerings, addressed objections, and facilitated financing contracts with lenders such as Care Credit.
Introduced new products and services to existing accounts, driving awareness and adoption.
Upsold additional products and services to enhance client satisfaction and ensure continued engagement.
Evaluated current aesthetic treatment processes and recommended innovative solutions to improve outcomes.
Adhered to LaserAway policies and protocols, maintaining high standards of professionalism and compliance.

• Provided coaching and development to a team of 10 sales associates utilizing various methods, such as role-playing and implementing selling strategies such as the power of two, as well as reviewing recorded appointments to identity areas for improvement
• By prioritizing a customer-centric approach, my team and I strive to provide every customer with a 5-star experience both in-store and throughout their journey
• We did this by escalating cases, utilizing qualty checks, and offering financial solutions such as Care credit cards
• OSHA, and HIPAA certified
• Successfully promoted two direct reports to management positions and facilitated the onboarding process for four new store managers in the southern district
• Our store consistently ranks in the top 5% of performing stores company wide for both sales and conversion metrics, with a Google review average star rating exceeding 4.98 stars
• In 2022, our average sales were above 92%, exceeding $10 million with an impressive conversion rate of 81%
• Collaborated with the District Manager, to lead pilot inftiatives within the district and analyze trends to identity
• Successful business pivots that drive increased feld productivity and profitability
• By leveraging our company's core competencies, I aim to cultivate a positive and enjoyable work environment that values teamwork, continuous improvement, and the highest levels of integrity and accountability through effective coaching Achieved sales volume and high levels of customer satisfaction beyond set targets Host Daily huddles to coach and speak on successful business pivots which allowed me to drive KPI’s (Key performance indicators) increasing field productivity and profitability.

• By leveraging our company's core competencies, I aim to cultivate a positive and enjoyable work environment that values teamwork, continuous improvement, and the highest levels of integrity and accountability through effective coaching Achieved sales volume and high levels of customer satisfaction beyond set targets
• Deliver a "5-Star" experience for every customer by executing the journey script and thinking like a customer to be solution oriented and build excitement around every customer’s smile journey
• Continuously ranked in the top 10% performance wise
• Engage in taking on additional responsibilities as needed to set my Smile Shop up for success
• Collaborated with guides across the southeast district by reviewing videos, sending feedback, and completing weekly video touch bases to support their growth and development as well as share best practices and ideas.

• Provided coaching and training to new hires during their onboarding process
• Conducted comprehensive patient record reviews to facilitate quick and accurate assessment, diagnosis, and treatment by dentists Ensured a 5-star experience for every customer by effectively explaining the company's products and building trust in them
• Meeting with management and appropriate staff to understand their requirements
• I provided advice and guidance on variety of topics including office management,Insurance,marketing and billing

• Managed a high-volume of 90+ calls daily, which included signing up new customers, retrieving customer data, presenting relevant product information, and canceling services Trained two new employees on customer interaction and data organization Organized customer interaction logs for easy access and reference Received an impressive average of 85% customer satisfaction rating, which was 15% higher than the company's average rating Proposed a new tactic to retain customers who were considering cancellation, resulting in a 5% decrease in cancellations.