Shalynda "Renea" Casteel
Dallas
Summary
A very organized, detail oriented, trustworthy and responsible individual who has also been a successful manager with a broad scope of administration experience.
Overview
12
12
years of professional experience
Work History
STAFFING ANALYST
WELLSTAR
01.2022 - Current
- Maximizing core staff and contingent staff across WellStar System
- Reporting on patterns/outcomes and collaborating with facilities
- Liaison between RMC and the facilities
- Report call outs to facilities
- Reports call out to facilities
CLINICAL ADMIN ASSISTANT
WELLSTAR
01.2020 - 01.2022
- Preparing charts for patients visits
- Working 1 on 1 with provider to get patient the proper care
- Work referral work queue
- Answer calls and answer question about appointments or transfer calls as needed
- Other task as assigned
FRONT OFFICE SPECIALIST
WELLSTAR
01.2020 - 01.2021
- Use of EPIC dashboard to schedule patients' appointments
- Checking out patients after each appointment
- Sending and receiving of medical records along with documenting patients' account of medical record retrieval
- Sending thank you cards to new patients
- Other task as assigned
RECEPTIONIST
DFCS
08.2019 - 01.2020
- Answer client inquiries about benefits
- Operates office switchboard
- Screen and register applications for benefits
- Maintain filing system for confidential information
COLLECTIONS
BANK OF AMERICA
12.2017 - 08.2019
- Handle routine inbound and outbound calls at any stage of delinquency
- Account analysis and collection efforts
- Provide customer service to include negotiation, submit request to modify delinquency history to reflect credit bureau reports and other loss mitigation and recovery activities
ADMINISTRATIVE ASSISTANT
ESPYR (EAP)
11.2015 - 11.2017
- First point of contact for internal and external customers
- Provide support for visitors
- Order office supplies
- Data entry to include creating new client files and new customer implementation process
- Maintain confidential information
- Correspond to email request
DIRECTOR
RATED 'K' FOR KIDS ONLY
04.2013 - 11.2015
- Manage facility of 15 employees and up to 107 children
- Maintain health and safety records
- Make sure facility is always in compliance with all licensing and safety rules
- Conduct staff meetings as needed
- Monitor attendance and performance for children and staff daily
- Provide excellent customer service to current and potential customers
Education
EARLY CHILDHOOD EDU - Early Childhood Education
CHATTAHOOCHEE TECH
12.2014
HIGH SCHOOL DIPLOMA -
JAMES ISLAND HIGH
05.2003
Skills
- Work from Home
- Attention to detail
- Call center
- Effective communication
- Problem solving
- Active listening
- Time management skills
- Expertise in supervising
- Planning
- Delegating work
- Exceptional record-keeping
- Filing (computer and paper)
- Customer service
- EPIC systems
Volunteer Experience
Volunteer work through Bank of America - sorting and hanging clothing that had been donated.
Timeline
STAFFING ANALYST
WELLSTAR
01.2022 - Current
CLINICAL ADMIN ASSISTANT
WELLSTAR
01.2020 - 01.2022
FRONT OFFICE SPECIALIST
WELLSTAR
01.2020 - 01.2021
RECEPTIONIST
DFCS
08.2019 - 01.2020
COLLECTIONS
BANK OF AMERICA
12.2017 - 08.2019
ADMINISTRATIVE ASSISTANT
ESPYR (EAP)
11.2015 - 11.2017
DIRECTOR
RATED 'K' FOR KIDS ONLY
04.2013 - 11.2015
EARLY CHILDHOOD EDU - Early Childhood Education
CHATTAHOOCHEE TECH
HIGH SCHOOL DIPLOMA -
JAMES ISLAND HIGH