Shamar Odum
Milledgeville
Summary
Dynamic manager with a proven track record at Papa Johns, enhancing team productivity and customer satisfaction through effective training and conflict resolution. Skilled in decision-making and performance management, I successfully implemented promotional strategies that boosted customer engagement and streamlined operations, ensuring high-quality service delivery.
Overview
4
4
years of professional experience
Work History
Manager
Papa Johns
04.2023 - Current
- Supervised daily operations to enhance team productivity and service quality.
- Implemented training programs for new staff, improving onboarding efficiency.
- Developed and executed promotional strategies to increase customer engagement.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Stocker
Kroger
02.2022 - 03.2023
- Stock shelves efficiently, ensuring product availability and organization.
- Assist in inventory management by checking stock levels and replenishing items.
- Maintain cleanliness and safety standards in storage and sales areas.
- Collaborate with team members to streamline restocking processes.
Education
High School Diploma -
Baldwin Highschool
Milledgeville, GA05.2022
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Performance management
Timeline
Manager
Papa Johns
04.2023 - Current
Stocker
Kroger
02.2022 - 03.2023
High School Diploma -
Baldwin Highschool