SHAMAYA CROSSON
Stone Mountain
Summary
Highly motivated and professional customer service representative with 11 years of diverse experience in medical, retail, health, education, and social sectors. Possesses excellent communication skills, empathy, and problem-solving abilities. Demonstrates a deep understanding of customer needs and consistently delivers top-notch service, building strong relationships across various industries. Proven track record of adapting to different environments and maintaining a positive, customer-centric approach.
Overview
6
6
years of professional experience
Work History
Proxy Support Agent
TEKsystems
Remote, Atlanta
09.2025 - 11.2025
- Contact shareholders (via phone, sometimes email) — often outbound calls — to discuss upcoming shareholder votes, board elections, corporate proposals, or other proxy-vote issues.
- Clarify or correct information that shareholders might have received (for example, misinformation about the vote, ballot items, or the voting process).
- Inform and guide shareholders on how to cast their votes — whether online, by mail, or by phone, and possibly help them request or complete proxy ballots.
- Help shareholders understand what they’re voting on: board elections, executive compensation proposals, mergers or acquisitions, governance proposals, auditor ratification, and other corporate governance matters.
Sales Associate
Salelytics
Remote, Atlanta
08.2024 - 05.2025
- Utilized point-of-sale systems to efficiently handle transactions and manage customer data.
- Participated in promotional activities, increasing product visibility and sales.
- Helped customers find specific products, answered questions, and offered product advice.
- Dynamic sales associate with a proven track record of exceeding sales targets and driving revenue growth.
- Exceptional interpersonal skills, enabling the establishment of strong relationships with clients and team members. Experienced in utilizing CRM tools to streamline processes and enhance customer engagement.
Medical Healthcare Representative
UnitedHealthcare
Remote, Atlanta
07.2023 - 07.2024
- Engaging with patients to address inquiries, provide information, and ensure a positive experience.
- Assisting patients with insurance-related queries, verifying coverage, and processing claims.
- Maintaining accurate and confidential patient records.
- Resolving issues, concerns, or complaints promptly and effectively.
- Communicating and coordinating with doctors, nurses, and other healthcare professionals to ensure seamless patient care.
- Providing patients with relevant information about their conditions, treatments, and preventive measures.
- Handling financial aspects, including explaining bills, processing payments, and addressing billing inquiries.
- Ensuring adherence to healthcare regulations and maintaining confidentiality in handling patient information.
- Proficiently using healthcare software and systems to manage patient data and facilitate efficient workflows.
Customer Service Associate
Wipro Inc.
Remote, Atlanta
02.2021 - 02.2023
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Processed orders, returns, and exchanges in an accurate and efficient manner.
- Updated and maintained database with accurate customer information and timely data.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Created and maintained customer profiles in order to streamline customer service.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Met daily customer service quotas with a focus on quality.
Telemarketing Sales Representative
King Teleservices
Brooklyn
02.2020 - 12.2020
- Followed prepared sales script to provide accurate information about products price, features, and benefits.
- Consistently exceeded weekly and monthly sales goals.
- Explained products and services and prices and answered questions from customers.
- Delivered prepared sales talks, reading from scripts that described products and services, to persuade potential customers to purchase product and service and to make donation.
- Adjusted sales scripts to better target needs and interests of specific individuals.
- Obtained customer information such as name, address, and payment method and entered orders into computers.
Education
High School Diploma -
East Forsyth High School
Kernersville, NC06-2016
Skills
- Sales
- Interpersonal Skills
- CRM Tools
- Organizational Skills
- Time Management
- Communication
- Problem-Solving
- Teamwork
- Detail-Oriented
- Multi-tasking
- Budget Management
- Financial Document Handling
- Motivation
- Business Performance Enhancement
Languages
English, Native
Timeline
Proxy Support Agent
TEKsystems
09.2025 - 11.2025
Sales Associate
Salelytics
08.2024 - 05.2025
Medical Healthcare Representative
UnitedHealthcare
07.2023 - 07.2024
Customer Service Associate
Wipro Inc.
02.2021 - 02.2023
Telemarketing Sales Representative
King Teleservices
02.2020 - 12.2020
High School Diploma -
East Forsyth High School