Shamba Griffin
Atlanta,GA
Summary
Detail-oriented customer service professional with over 6 years of experience supporting clients in dynamic environments, including more than 3 years managing confidential healthcare records. Expertise in communication, problem-solving, and remote collaboration through phone, chat, and email channels. Recognized for dependability and organizational skills, consistently committed to delivering exceptional customer experiences while maintaining accuracy and professionalism. Proven ability to thrive under pressure and adapt to evolving challenges, ensuring client satisfaction at every interaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Records Technician- Lead/ Supervisor
Peachtree Orthopedics
Atlanta
01.2022 - Current
- Served as Lead and Supervisor for the medical records department, overseeing daily operations and supporting staff to ensure efficiency and compliance.
- Accurately input and update patient information in electronic health records (EHR) systems, maintaining up-to-date and properly categorized data.
- Managed and distributed incoming and outgoing mail across 11 clinic sites, ensuring timely and secure delivery of sensitive medical documentation.
- Ensured strict adherence to HIPAA regulations and healthcare privacy laws, protecting confidential patient information at all times.
- Reviewed medical records for completeness, accuracy, and compliance with legal, regulatory, and organizational standards.
- Demonstrated advanced proficiency with EHR software, medical coding systems, and office applications to manage patient data and generate detailed reports.
Front Desk Coordinator
Advanced Gynecology
Atlanta
01.2020 - 01.2022
- Greet and check in patients, manage appointment schedules, and handle walk-ins, ensuring efficient patient flow and minimizing wait times.
- Serve as the primary point of contact for patients, answering inquiries, managing approximately 30 phone calls per day from customers and outside physicians, while coordinating with medical staff to relay information and facilitate patient care.
- Collect patient payments, verify insurance information, and assist with billing processes, including explaining charges and handling payment discrepancies.
- Perform general administrative tasks such as managing inventory of office supplies, maintaining a clean and organized reception area, and supporting clinic staff with various clerical duties.
Front Desk Coordinator/ COVID Screener
Advanced Urology
Atlanta
01.2020 - 01.2020
- Conduct initial screenings for COVID-19 symptoms among patients, staff, and visitors. This includes temperature checks, symptom questionnaires, and enforcing mask-wearing and social distancing guidelines.
- Greet and check in patients, manage appointment schedules, and handle walk-ins, ensuring efficient patient flow and minimizing wait times.
- Serve as the primary point of contact for patients, answering inquiries, managing phone calls, and coordinating with medical staff to relay information and facilitate patient care.
Education
No Degree - Journalism Major
Kennesaw State University
Kennesaw, GA01-2017
International Baccalaureate Program -
Douglas County HS
Douglasville, GA01-2016
Skills
- Data Entry and Record Management
- Compliance and Security
- Attention to Detail
- Problem-Solving
- Office Administration
- Customer Service
- Adaptability and Flexibility
- Time Management
- HIPAA compliance
- Patient confidentiality
- Medical records auditing
Certification
- Certified Electronic Health Records Specialist (CEHRS)
- Issuing Organization: National Healthcareer Association (NHA)
Timeline
Medical Records Technician- Lead/ Supervisor
Peachtree Orthopedics
01.2022 - Current
Front Desk Coordinator
Advanced Gynecology
01.2020 - 01.2022
Front Desk Coordinator/ COVID Screener
Advanced Urology
01.2020 - 01.2020
No Degree - Journalism Major
Kennesaw State University
International Baccalaureate Program -
Douglas County HS