Shamecia Longino
Union City
Summary
My objective is to go over and beyond my customer service skills and to seek longevity employment with an amazing company I plan to over exceed expectations with anything I am involved in,I plan to excel in any challenging position while giving my all to my employer.
Overview
6
6
years of professional experience
Work History
Assistant Project Manager
Renters Warehouse
Union City
08.2025 - 01.2026
- Coordinated project timelines and schedules with team members and stakeholders.
- Assisted in managing vendor relationships for property maintenance services.
- Prepared project documentation, including meeting notes and status reports.
- Supported budget tracking and expense reporting for various projects.
- Facilitated communication between project teams and clients to ensure clarity.
- Organized training sessions for new staff on project management tools.
- Monitored project progress and identified potential risks or issues promptly.
Patient Scheduling Coordinator
Concentra Urgent Care
Hapeville
02.2023 - 11.2025
- Scheduled patient appointments using electronic health record systems.
- Managed patient inquiries via phone and in-person communication.
- Coordinated with medical staff to optimize patient flow and scheduling efficiency.
- Assisted patients with insurance verifications and eligibility checks.
- Maintained accurate patient information in scheduling software and databases.
Patient Access Representative
Piedmont Hospital
Fayetteville
04.2020 - 05.2022
- Facilitated patient check-in processes at Piedmont Hospital.
- Verified insurance information and collected co-pays from patients.
- Scheduled appointments and coordinated referrals for medical services.
- Assisted patients with navigating hospital services and locations.
- Maintained accurate patient records in electronic health systems.
- Communicated effectively with healthcare providers and support staff.
- Addressed patient inquiries and resolved concerns promptly.
- Trained new staff on patient access protocols and procedures.
- Applied HIPAA privacy and security regulations while handling patient information.
Education
Adult Learning Center
East Point, Georgia Skills
- Project management
- Project coordination
- Vendor management
- Budget tracking
- Risk assessment
- Documentation preparation
- Time management
- Scheduling optimization
- Team coordination
- Customer relationship management
- Problem solving
- Attention to detail
- Effective communication
Accomplishments
- Employee of the month for 5 months straight,received secret shoppers report scoring 100-% because of my outdistancing customer service skills
References
References available upon request.
Timeline
Assistant Project Manager
Renters Warehouse
08.2025 - 01.2026
Patient Scheduling Coordinator
Concentra Urgent Care
02.2023 - 11.2025
Patient Access Representative
Piedmont Hospital
04.2020 - 05.2022
Adult Learning Center