SHAMEICKA POOLE
Covington
Summary
With over 15 years of experience, including as a School Bus Driver, as an Administrator III and as a Senior Client Service Representative in industries including Engineering, Accounting, Research, Management, and Related Services. Most recently, I have worked as a School Bus Driver at Dekalb County and Newton County schools from January 2016 to the present. My skills and experience include Call Center, Payroll Processing, Quality Control, Reengineering Workflow Processing, Switchboard Operator, Training New Hires, and Workflow Analysis.
Reliable Bus Operator recognized for high productivity and efficiency in task completion. Possess specialized skills in route navigation, passenger safety, and vehicle maintenance management. Excel using communication, problem-solving, and time management to enhance passenger experience and operational effectiveness.
Overview
21
21
years of professional experience
Work History
School Bus Driver
Student Transport at Woodward Academy
College Park
07.2023 - Current
- Responded quickly in emergency situations by taking appropriate actions.
- Managed time efficiently so that routes are completed within allotted timespan.
- Transported students to school in a timely manner while keeping assigned route schedule.
- Demonstrated knowledge of first aid techniques in order to provide basic medical care if necessary.
- Provided helpful directions and assistance to students during their ride.
- Performed pre-trip inspections of the bus according to established procedures.
- Kept up-to-date on changes in local roads, traffic patterns, and construction projects that may affect routes or schedules.
- Communicated effectively with parents regarding student transportation issues.
- Inspected student's passes prior to boarding the bus.
- Attended staff meetings and training sessions regularly for professional development purposes.
- Ensured compliance with state and federal transportation regulations.
- Assisted with loading and unloading of passengers as needed.
- Ensured safety of students by following all traffic laws and regulations.
- Developed positive relationships with students through friendly interactions.
- Promoted good public relations by responding courteously to inquiries from parents or members of the community.
- Reported student behavior incidents promptly to the appropriate personnel.
- Monitored student behavior on the bus and enforced rules consistently.
- Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
- Assisted in maintaining accurate records of attendance, mileage, and other data related to routes.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Reported accidents and completed required reports.
- Provided safe and reliable school bus transportation service on fixed routes.
- Learned and followed school transportation procedures.
- Performed routine bus maintenance and cleaning for ideal condition.
- Transported students and teachers on school activity trips while exercising responsible leadership.
- Assisted passengers in evacuation of bus in case of emergency.
SCHOOL BUS DRIVER
Newton County Board of Education
01.2018 - 01.2022
- Monitor and ensure students' safety while transporting them to and from school, and school activities
- Provide written reports for all incidents or misconduct to school staff and parents, as necessary
- First aid certified to provide emergence assistance and aid to students in distress
SCHOOL BUS DRIVER
Dekalb County Board of Education
01.2016 - 01.2018
- Operate a school bus professionally and safely in traffic and various road conditions
- Schedule regular bus maintenance and perform pretrip inspections required by law to ensure proper vehicle working conditions.
- Observed safety regulations for school buses.
- Maintain a valid driver's license and a safe driving record
ADMINISTRATOR III
Maximus, Inc.
01.2004 - 01.2015
- Develop working relationships with the Georgia Department of Human Services (DHS) to ensure the quality review of compliance files quarterly audits with 100% accuracy.
- Work with childcare providers regularly to meet and achieve program goals and maintain program services and eligibility.
- Exhibit considerable programmatic knowledge and assist customers in multiple phases of the application process, ranging from enrollment to awarding benefits and services.
- Follow up with customers to ensure their needs are met, and questions and concerns are resolved.
- Conduct weekly quality assurance reviews for all assigned functional areas within the department and provide written reports to project staff and employees of any barriers that may prevent childcare providers from staying in compliance with their required documentation.
- Maintain accurate and timely case notes on all customer contacts and document activities.
- Manage multi-lines on the main switchboard.
SENIOR CLIENT SERVICE REPRESENTATIVE
01.2004 - 01.2015
Education
Bachelor - Business Administration
Strayer University
06.2025
Skills
- Time management
- Problem solving
- Communication
- Creativity
- Leadership
- Quick learner
- Customer Service
- Customer service
- Regulatory compliance
- First aid certification
- Clean driving record
- Valid Georgia CDL (class B) license
Timeline
School Bus Driver
Student Transport at Woodward Academy
07.2023 - Current
SCHOOL BUS DRIVER
Newton County Board of Education
01.2018 - 01.2022
SCHOOL BUS DRIVER
Dekalb County Board of Education
01.2016 - 01.2018
ADMINISTRATOR III
Maximus, Inc.
01.2004 - 01.2015
SENIOR CLIENT SERVICE REPRESENTATIVE
01.2004 - 01.2015
Bachelor - Business Administration
Strayer University