Shametrics Gibbs
Gray
Summary
Seeking Data Entry Specialist role with 5 years of experience in administrative support and data management. Demonstrated proficiency in data entry, document handling, and maintaining accuracy in high - volume environments. Skilled in organization, time management, and effective communication.
Overview
11
11
years of professional experience
Work History
Ga Secretary of State
License Analyst
09.2024 - Current
- Enhanced communication efficiency by organizing and maintaining a comprehensive filing system for correspondence, records, and documents.
- Maintained confidentiality of sensitive information while handling sensitive correspondence related to state affairs.
- Collaborated with various departments to facilitate interagency cooperation and information sharing.
- Delivered timely reports on department activities to higher-ranking officials in order to keep them apprised of progress made towards objectives.
Ga Secretary of State
Customer Service Represenative
06.2024 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Increased efficiency and team productivity by promoting operational best practices.
Department of Public Health/ Jones Co. Health Dept
Administrative Support 2
03.2016 - 08.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Maintained and updated patient records for accurate, current medical histories.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Ensured accurate insurance billing and coding, reducing claim denials and expediting reimbursements for services rendered.
- Received, recorded and filed medical payments by check, cash, and credit card.
Navicent Health Carlyle Place
Server 1
10.2014 - 03.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Data entry.
- Communicated well with residents.
- Billing and insurance.
- Keeping station area clean and sanitized.
Education
High School Diploma -
Jones County High School
Gray, GA05-2012
Skills
- Conflict Resolution
- Customer Service
- Excellent Time Management Skills
- Exceptional Communications Skills
- Highly Dependable
- Data Entry
- Typing
- Organization
Timeline
Ga Secretary of State
License Analyst
09.2024 - Current
Ga Secretary of State
Customer Service Represenative
06.2024 - 09.2024
Department of Public Health/ Jones Co. Health Dept
Administrative Support 2
03.2016 - 08.2021
Navicent Health Carlyle Place
Server 1
10.2014 - 03.2016
High School Diploma -
Jones County High School
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