Summary
Overview
Work History
Education
Skills
Military Service
Timeline
Generic

Shamika Hille

Lawrenceville,GA

Summary

Experienced professional with a track record of success in auto claims. Seeking a challenging position to leverage skills, contribute to organizational growth, and drive results. Committed to continuous learning and professional development to deliver exceptional value and make a meaningful impact.

Overview

7
7
years of professional experience

Work History

Claim Associate - Express

State Farm
01.2023 - Current
  • Delivered exceptional customer support.
  • Supported customers in navigating auto claims process.
  • Executed payment procedures for various claims.
  • Evaluated claim-related information to ensure validity and compliance with settlement standards.

AWC Temporary Work Assignment (TWA)

State Farm
10.2024 - 11.2024
  • Evaluate newly submitted claims.
  • Conducted strategic outbound calling efforts.
  • Complete QFC
  • Executed assignments to ensure timely completion.
  • Coordinated inspection processes.
  • Arranged rental vehicles for clients.

Property Complex Temporary Work Assignment (TWA)

State Farm
08.2024 - 10.2024
  • Analyzed insurance claims to ensure compliance and accuracy.
  • Processed claim submissions for Subrogation.
  • Executed high-volume outbound communication campaigns.
  • Documented spoken content with precision and accuracy.

Claim Associate - Total Loss (TL) Assist – Temporary Work Assignment (TWA)

State Farm
02.2024 - 09.2024
  • Achieved entry into the TWA program.
  • Resolved challenges related to job titles efficiently.
  • Monitored and updated salvage inventory listings to ensure accuracy.

Guest Service Representative

Rick Hendrick Buick GMC
10.2021 - 01.2023
  • Managed customer check-ins to ensure organized showroom visits.
  • Maintained up-to-date records of client data consistently.
  • Compiled detailed analysis of sales metrics across sale period.
  • Handled multiple telephone lines efficiently.

Manager/HR

Barnacles Sports Bar and Grill
05.2019 - 09.2022
  • Supervise staff responsibilities with a focus on productivity.
  • Managed recruitment efforts while designing employee training sessions.
  • Assigned shifts to employees.
  • Coordinated and processed GDOL-related paperwork efficiently.
  • Submitted approved payroll for timely disbursement.
  • Sustained accurate reporting of supply levels across multiple channels.
  • Oversaw receipt process for delivered liquor and food.
  • Assisted on-demand in various tasks.
  • Prepared and served drinks efficiently to support team success.

Roadside Assistance Agent-Work from Home

Agero Roadside Assistance
03.2020 - 12.2020
  • Handled incoming calls efficiently.
  • Provide roadside assistance support to customers.
  • Collaborated with local tow companies to aid customers.

Police Officer/School Resource Officer

Sylvester Police Department
09.2017 - 05.2019
  • Locate, engage, and detain individuals involved in unlawful activities.
  • Promoted positive community relations through diligent law enforcement efforts.
  • Compiled detailed information to create accurate incident and activity reports.

Education

Associate in Criminal Justice -

Wiregrass Georgia Technical College
Valdosta, GA
2015

Skills

  • Claims processing
  • Claims investigation
  • Policy interpretation
  • Regulatory compliance
  • Payments posting
  • Active listening
  • Teamwork and collaboration
  • Decision-making
  • Critical thinking
  • Regulatory compliance adherence
  • Appointment scheduling
  • Organizing and prioritizing work
  • Payment and investigation escalations

Military Service

  • Branch: Army
  • Service Country: United States
  • Rank: Specialist
  • October2013 –2022
  • Horizontal Construction Engineer
  • Operate heavy equipment, analyze the information on grade stakes and level land.
  • Clear, grub, strip, excavate, backfill, stockpile, and spreadfill
  • Provide lifesaving first aid in the event as the first responder to an incident
  • Qualify with M4 and M16
  • Patrol designated areas
  • Monitor visitors

Timeline

AWC Temporary Work Assignment (TWA)

State Farm
10.2024 - 11.2024

Property Complex Temporary Work Assignment (TWA)

State Farm
08.2024 - 10.2024

Claim Associate - Total Loss (TL) Assist – Temporary Work Assignment (TWA)

State Farm
02.2024 - 09.2024

Claim Associate - Express

State Farm
01.2023 - Current

Guest Service Representative

Rick Hendrick Buick GMC
10.2021 - 01.2023

Roadside Assistance Agent-Work from Home

Agero Roadside Assistance
03.2020 - 12.2020

Manager/HR

Barnacles Sports Bar and Grill
05.2019 - 09.2022

Police Officer/School Resource Officer

Sylvester Police Department
09.2017 - 05.2019

Associate in Criminal Justice -

Wiregrass Georgia Technical College

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Shamika Hille