Shamika Ortiz
Fayetteville
Summary
Experienced case manager skilled in coordinating care plans, conducting assessments, and connecting clients with community resources. Strong background in customer service and problem-solving with a focus on supporting diverse populations. Adept in facilitating access to services and fostering client engagement to achieve recovery goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Case Manager / Home Visitor
Clayton County Department of Public Health
Jonesboro, GA
09.2025 - Current
- Coordinated individualized care plans to support mental and behavioral health recovery for clients.
- Facilitated access to essential community resources, enhancing client support in housing and counseling.
- Maintained detailed progress records and adjusted strategies to improve client outcomes.
- Conducted assessments to evaluate client needs and identify appropriate resources.
Contact Representative
Dept of Treasury
Chamblee / Tucker, GA
05.2024 - 08.2025
- Resolved account issues, providing clear guidance to ensure accurate tax filings and enhance taxpayer satisfaction.
- Assisted taxpayers with inquiries about forms, payments, and discrepancies, improving their understanding of procedures.
- Documented client interactions in databases, upholding confidentiality policies and ensuring accurate record-keeping.
Case Management / Call Center
Clayton Co / Office of Performance Management
Jonesboro, GA
03.2022 - 01.2024
- Streamlined rental assistance case management processes, enhancing support for diverse clientele.
- Served as primary contact for client inquiries, delivering tailored assistance to individuals and remote clients.
- Conducted thorough analysis of client data to identify opportunities for service enhancements.
Program Aide
Clayton County/ Senior Services
Jonesboro, GA
07.2020 - 03.2022
- Organized community events that enhanced resident engagement and strengthened local connections.
- Coordinated with vendors and volunteers to execute event logistics efficiently.
- Executed targeted marketing strategies that elevated event participation.
Customer Service Representative
T.S. REPAIRS
Jonesboro, GA
03.2018 - 06.2020
- Addressed customer inquiries, concerns, and complaints with professionalism and empathy, resulting in improved customer satisfaction.
- Acted as primary contact for customers requesting repair services, facilitating clear communication and timely resolution.
Office Administration
SEARS
Union City, GA
04.2007 - 09.2011
- Coordinated scheduling and recordkeeping to facilitate effective communication and maintain seamless workflow.
Correctional Officer
Clayton County/ Sheriff's Office
Jonesboro, Georgia
06.2001 - 07.2002
- Enforced rules and regulations to maintain safety within correctional facility.
Education
Bachelor's Degree - Human Services, Minor Business
Ohio Christian University
Circleville, OH05-2026
Associates Degree - Human Services
Ohio Christian University
Circleville, OH2022
Skills
- Case management and resource coordination
- Home visiting
- Client advocacy
- Program coordination
- Customer service and client advocacy
- Project management and event planning
- Problem-solving
- Time management
Certification
Licensed Notary Public, Georgia, 01/01/29
Timeline
Case Manager / Home Visitor
Clayton County Department of Public Health
09.2025 - Current
Contact Representative
Dept of Treasury
05.2024 - 08.2025
Case Management / Call Center
Clayton Co / Office of Performance Management
03.2022 - 01.2024
Program Aide
Clayton County/ Senior Services
07.2020 - 03.2022
Customer Service Representative
T.S. REPAIRS
03.2018 - 06.2020
Office Administration
SEARS
04.2007 - 09.2011
Correctional Officer
Clayton County/ Sheriff's Office
06.2001 - 07.2002
Bachelor's Degree - Human Services, Minor Business
Ohio Christian University
Associates Degree - Human Services
Ohio Christian University