Shamir Campbell
Atlanta
Summary
Professional with strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
The Home Depot Inc
12.2023 - 11.2024
- Answered constant flow of customer calls with minimal wait times.
- Processed orders, exchanges, refunds and customer transactions.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Handled emails, inbound calls, and outbound calls.
- Managed customer accounts.
- Quickly and reliably resolved customer issues, including follow-up to confirm remediation.
- Handled billing issues and order inquiries.
Publicist
Freelance
01.2021 - 12.2023
- Managed internal, external, and crisis communications.
- Designed and implemented strategic business plan objectives.
- Defined and achieved project and overall organizational vision, strategies and tactics.
- Designed and created campaign e-mail invitations, articles and marketing videos.
- Participated actively in brainstorming sessions contributing innovative ideas that helped shape successful PR campaigns.
- Organized press kits containing essential information about clients' businesses or projects for easy reference by the media professionals.
- Provided exceptional administrative support handling correspondence scheduling meetings coordinating travel arrangements.
- Conducted thorough research on industry trends, ensuring timely pitches and relevant story angles.
Guest Service Representative
Marriott International, Inc.
10.2019 - 01.2021
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
Executive Assistant
Crustacean Beverly Hills, House of An
05.2017 - 10.2019
- Daily telephone and e-mail follow up with vendors.
- Created and maintained all restaurant promotional collateral.
- Managed social media platforms for CEO, increased followers and enhanced brand image through social media presence.
- Created job postings and screened applicants.
- Handled basic HR duties such as paycheck distribution and new hire paperwork.
- Handled payment of invoices.
- Booked all travel arrangements for CEO and family.
- Managed vendor contracts.
- Developed and maintained media contacts and relationships.
- Liaison for press requests for events, on a day – to – day basis and during events.
- Maintained CEO's calendar and scheduled meetings.
- Handled customer complaints for all HOA restaurants.
- Oversaw the creation of all digital assets and kept restaurant websites updated with relevant content.
Facilities Manager
Tremor Video
01.2014 - 05.2017
- Oversaw daily administrative and clerical activity in office.
- Handled all requests for building and equipment maintenance including full office renovation.
- Acted as liaison between different company departments to ensure that problems were appropriately resolved while communicating via Slack.
- Ensured that all supply orders, maintenance, and activities adhered to set facilities budget.
- Oversaw payroll process for facilities department.
- Coordinated and organized special events for the company.
- Issued and tracked employee parking/access cards.
- Ordered all office supplies including grocery orders and equipment for 10+ offices.
- Set up and ensured all new hire work stations were complete.
Outreach Specialist
Connect 360 Multimedia
05.2012 - 01.2014
- Created media distribution lists.
- Proofread and edited blast faxes.
- Sent collateral to distribution vendors and TV/radio stations.
- Pulled monthly reports to send to clients to show airings, media impressions and designated market areas (DMA's) in which Public Service Announcements aired.
- Pulled daily reports from Sigma/Nielsen's database to show TV/ Radio PSA airings.
- Assisted with monthly reports for clients to reflect airings in DMAS, media impressions, audience impressions etc.
- Made calls and emails to pitch latest projects.
Publicist
WestGlen Communications
06.2010 - 05.2012
- Daily telephone and e-mail follow up with TV, radio and print outlets across the country.
- Managed day to day calendar for company director.
- Data entry of PSA placements, and updated media database.
- Created media distribution lists.
- Planned and coordinated PR initiatives, business development events, partner retreats, holiday parties and more.
- Coordinated inventory orders, office supplies, and travel arrangements for staff.
Administrative Assistant/Receptionist
Axiom 257 Group
09.2008 - 06.2010
- Oversaw reception area, including greeting visitors and responding to telephone and in-person requests for information.
- Drafted meeting agendas, supplied advance materials, and executed follow-up for meetings and team conferences.
- Handled all media and public relations inquires.
- Maintained CEO's calendar, planned and scheduled meetings, teleconferences and travel.
Education
Bachelor of Science - Public Relations
St. John's University
Jamaica, NY05-2010
Associate of Science - Business Administration
Nassau Community College
Garden City, NY05-2008
Skills
- Customer service
- Active listening
- Critical thinking
- Executive support
- Office management
- Strong problem solver
- Schedule & calendar planning
- Information confidentiality
- Scheduling
- Calendar management
Timeline
Customer Service Representative
The Home Depot Inc
12.2023 - 11.2024
Publicist
Freelance
01.2021 - 12.2023
Guest Service Representative
Marriott International, Inc.
10.2019 - 01.2021
Executive Assistant
Crustacean Beverly Hills, House of An
05.2017 - 10.2019
Facilities Manager
Tremor Video
01.2014 - 05.2017
Outreach Specialist
Connect 360 Multimedia
05.2012 - 01.2014
Publicist
WestGlen Communications
06.2010 - 05.2012
Administrative Assistant/Receptionist
Axiom 257 Group
09.2008 - 06.2010
Bachelor of Science - Public Relations
St. John's University
Associate of Science - Business Administration
Nassau Community College
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