Shamiya Arnold
Atlanta
Summary
Dedicated professional skilled in cash handling, order processing, and effective communication. Proven ability to enhance customer experiences and manage inventory efficiently.
Overview
3
3
years of professional experience
2023
2023
years of post-secondary education
Work History
Grocery Replenishment Specialist
Publix
Atlanta
01.2025 - 07.2025
- Managed inventory levels to ensure product availability and freshness.
- Coordinated with suppliers for timely delivery of grocery items.
- Trained new team members on replenishment procedures and safety protocols.
- Organized product displays to enhance customer shopping experience.
- Monitored stock levels and conducted regular inventory audits.
- Participated in weekly meetings with Store Managers to discuss upcoming promotions or events.
- Conducted regular audits of shelf conditions in order to maintain quality standards for customers.
- Completed resets to keep store aligned with current planograms.
- Worked closely with store management team to identify areas needing additional merchandise or restocking.
- Maintained accurate inventory levels and replenished stock as needed.
Barista
Starbucks
Atlanta
12.2023 - 10.2024
- Prepared handcrafted beverages according to customer specifications and Starbucks standards.
- Maintained cleanliness and organization of workstations and customer areas.
- Provided exceptional customer service by engaging with customers and addressing inquiries.
- Operated espresso machines and other equipment to ensure quality beverage preparation.
- Managed inventory levels by restocking supplies as needed throughout shifts.
- Promoted ongoing special offers and loyalty programs to enhance customer experience.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
Front of House Staff Member
Chic-Fil-A
Atlanta
05.2022 - 11.2023
- Greeted and welcomed customers with friendly and efficient service.
- Assisted customers in selecting menu items and answering questions.
- Operated cash register and processed transactions accurately.
- Maintained cleanliness and organization of dining and service areas.
- Handled customer complaints with professionalism and care.
- Handled cash register transactions for both dine-in and take-out orders.
- Explained menu items, took orders and delivered food courses according to instruction.
- Provided exceptional customer service to ensure satisfaction.
- Collaborated with kitchen staff to ensure orders were prepared quickly and accurately.
- Greeted customers and answered questions about menu items.
Education
Carver High School
Atlanta, GeorgiaSkills
- Team collaboration
- Cash handling
- Order processing
- Time management
- Effective communication
- Cleaning and sanitizing
- Restocking bags
- Checking cooler temperatures
- Cleaning skills
- Customer Service-oriented
Timeline
Grocery Replenishment Specialist
Publix
01.2025 - 07.2025
Barista
Starbucks
12.2023 - 10.2024
Front of House Staff Member
Chic-Fil-A
05.2022 - 11.2023
Carver High School