Shamiya L. Ferguson
Columbus
Summary
Now seeking a remote or flexible work opportunity that aligns with our family's schedule and leverages my skills and experience.
I’m prepared to provide exceptional customer service through strong communication, problem-solving, and attention to detail. My active listening skills and a positive attitude will be a positive influence to building customer trust and loyalty.
Overview
4
4
years of professional experience
Work History
Inventory Management and Customer Service Specialist
Burlington Coat Factory
10.2023 - 12.2023
- Efficiently processed high volumes of merchandise, loading 200-500 boxes per day onto production lines for sorting, unpacking, and tagging.
- Demonstrated attention to detail in accurately sorting and labeling products, ensuring timely and error-free delivery to the sales floor.
- Provided exceptional customer service, greeting and assisting customers as needed while maintaining a clean and organized store environment.
- Collaborated with team members to ensure seamless inventory management, including unloading carts and restocking shelves.
- Conducted quality control checks to identify and correct errors, ensuring accuracy and attention to detail in inventory management.
Sales Associate and Customer Service Representative
Rainbow clothing
08.2021 - 11.2021
- Delivered exceptional customer service, assisting customers in selecting clothing and shoes, and ensuring a positive shopping experience.
- Maintained a clean and welcoming store environment
- Demonstrated organizational skills
- Collaborated with the store manager to:
- - Open and close the store, ensuring a secure and efficient operation
- - Received and stocked new inventory, including placing price tags and security sensors on merchandise
- - Implemented weekly markdowns and promotional displays
Food Service Team Member
Hardee’s
06.2020 - 08.2020
- Delivered exceptional customer service, greeting customers and ensuring a welcoming dining experience.
- Demonstrated multitasking skills, handling food orders, operating the cash register, and managing transactions efficiently.
- Maintained a clean and sanitary environment
- Utilized culinary skills, preparing and cooking food items to order, and ensuring quality and presentation standards were met.
- Contributed to a positive team environment, working collaboratively to provide excellent customer service and maintain a smooth operation.
Education
High School Diploma -
Jordan Vocational High School
Columbus, GASkills
- Customer service
- Communication
- Problem-solving
- Attention to detail
- Active listening
- Positive attitude
- Building customer trust
- Building customer loyalty
Additional Information
Took a career pause to homeschool my child and prioritize family needs, developing strong organizational and time management skills., Now seeking a remote or flexible work opportunity that aligns with our family's schedule and leverages my skills and experience.
Timeline
Inventory Management and Customer Service Specialist
Burlington Coat Factory
10.2023 - 12.2023
Sales Associate and Customer Service Representative
Rainbow clothing
08.2021 - 11.2021
Food Service Team Member
Hardee’s
06.2020 - 08.2020
High School Diploma -
Jordan Vocational High School