Summary
Overview
Work History
Education
Skills
Timeline
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Shamonique Minter

Buena Vista

Summary

Dedicated professional with experience in customer relation and a proven track of exceeding customer expectations. Skilled in handling difficult situations with empathy and problem solving abilities. Consistently meets and exceeds performance targets, resulting in high customer satisfaction ratings and a opportunity for a new role within the company. I'm looking to utilize my customer service expertise in a challenging new role.

Overview

7
7
years of professional experience

Work History

FEMA

ITCON
07.2023 - 06.2025
  • Process WorkPackets for Applicants for their application to be reviewed.
  • Access application to update or modify Applicant information.
  • Trained in Document Validation confirming if all documents Applicants provided were legible.
  • Accessing Spreadsheets to input data in system from Applicants who applications are On Hold OR Finished.


Sales Associate

Afni
01.2021 - 05.2022
  • Stayed up to date on new products and promotions to ensure that all customer needs where always met.
  • Built and maintained positive relationships with customer to help build more loyal customers within the company.
  • Processed transactions accurately and effectively based on the company's policies and procedures.
  • Always provided outstanding customer service during each customer interaction.

Apple Specialist

Concentrix
06.2018 - 09.2020
  • Supported management with administrative tasks including scheduling appointments, processing transactions, and handling customer inquiries professionally.
  • Provided information about products or services and assisting with placing orders or making changes to existing orders.
  • Updating customer accounts with relevant information or notes from interactions.
  • Maintained a positive and professional attitude when dealing with customers, even in challenging situations.

Education

Associate of Occupational Studies - Business Administration

Miller Motte College
Columbus Ga
12-2024

Skills

  • ABILITY TO WORK IN FAST PACE ENVIRONMENT
  • TECHNICAL SUPPORT SKILLS
  • MICROSOFT OFFICE
  • ATTENTION TO DETAIL
  • EMPATHY AND PATIENCE
  • SALE SUPPORT
  • PROFESSIONAL TONE OF COMMUNICATION
  • MICROSOFT EXCEL
  • MULTITASKING CAPABILITIES
  • CONFLICT RESOLOUTION
  • PROBLEM SOLVING

Timeline

FEMA

ITCON
07.2023 - 06.2025

Sales Associate

Afni
01.2021 - 05.2022

Apple Specialist

Concentrix
06.2018 - 09.2020

Associate of Occupational Studies - Business Administration

Miller Motte College

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Shamonique Minter