Shamonique Minter
Buena Vista
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adapt at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
Caseworker
FEMA
07.2024 - 11.2025
- Ensured document legibility for effective case processing and validation.
- Enhanced disaster recovery strategies by analyzing performance metrics and driving improvements.
- Aligned third party services with organizational disaster recovery requirements through evaluation.
- Supported teams during incidents facilitating efficient execution of established protocols.
- Kept updated on industry trends to mitigate emerging risks effectively.
Customer Care Representative
McKesson
02.2023 - 01.2024
- Assisted members with inquiries and account management to enhance customer experience.
- Processed member transactions accurately ensuring compliance with policies and procedures.
- Resolved member issues promptly contributing to increased satisfaction and loyalty.
Sales Associate
Afni
12.2020 - 03.2022
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
- Responded to customer requests for products, services and company information.
- Developed sales strategies to enhance customer engagement and drive revenue growth.
Customer Service Representative
Apple
09.2018 - 12.2020
- Manage a high volume of inbound calls while working in a fast paced environment.
- Developed rapport with customers through active listening skills leading to higher retention rates and positive feedback from clients.
- Troubleshoot technical issues and educating customers on how to resolve to prevent future run ins.
- Maintained accurate records of customer interactions using CRM software improving data integrity.
- Managed high stress situations effectively maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Associate of Science -
Miller Motte College
1800 Box Rd Columbus Ga 3190712-2024
Skills
- Client advocacy
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Problem resolution
Timeline
Caseworker
FEMA
07.2024 - 11.2025
Customer Care Representative
McKesson
02.2023 - 01.2024
Sales Associate
Afni
12.2020 - 03.2022
Customer Service Representative
Apple
09.2018 - 12.2020
Associate of Science -
Miller Motte College