Shamorriah Hampton
Canton
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Serfver/Brtender
Carmen Kitchen&Cocktail
09.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Serve/Bartender
Blaqhaus Atl
02.2022 - 03.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Customer Service Representative
Echelon Group
02.2021 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor in Medical Laboratory Science - Medical Assistaning
Lincoln College of Technology
Marietta,GA10-2025
High School Diploma -
Cherokee High School
Canton,Ga05-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
Timeline
Serfver/Brtender
Carmen Kitchen&Cocktail
09.2024 - Current
Serve/Bartender
Blaqhaus Atl
02.2022 - 03.2024
Customer Service Representative
Echelon Group
02.2021 - 02.2022
Bachelor in Medical Laboratory Science - Medical Assistaning
Lincoln College of Technology
High School Diploma -
Cherokee High School
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