Shan Bivens
Atlanta
Summary
Skilled Community Manager with broad experience in managing, growing and engaging online communities. Possess strong knowledge of social media platforms, community engagement strategies, and content creation. Known for fostering positive interactions among community members and efficiently resolving conflicts. Have made significant contributions to previous roles by increasing user engagement rates and enhancing brand visibility through innovative community initiatives.
Overview
11
11
years of professional experience
Work History
Community Manager
Fogelman Management
03.2025 - Current
- Drive occupancy, revenue, and overall financial performance through effective pricing, sales execution, expense management, and local marketing efforts.
- Oversee vendor relationships and ensure all services, repairs, and maintenance meet company standards.
- Developed communication strategies to effectively address resident inquiries and concerns.
Area Manger
Arcan Capital
08.2021 - 06.2024
- Managed daily operations across multiple locations to ensure consistent service quality.
- Implemented training programs for new employees to enhance operational efficiency.
- Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.
Community Manager
FCM
07.2015 - 12.2020
- Promotes resident satisfaction and retention by promptly addressing complaints, inquiries, and service requests, ensuring timely and effective resolution of issues.
- Facilitated multimillion-dollar renovation of 494-unit apartment community and sustained 2% delinquency rate.
- Implements procedures for effectively collecting on delinquency.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
Education
High School Diploma -
Seventy First High School
Fayetteville, NCBusiness Administration
West Georgia Tech
Douglasville, GASkills
- Marketing
- Rent Growth
- Expenses
- Financial Management
- Budget Management
- Resident Retention
- Customer Service
- Performance Management
- Strategic Planning
- Staff Management
- Operations Management
- Team building and leadership
Accomplishments
- Top Shop Recipient
- 2019-2026
Timeline
Community Manager
Fogelman Management
03.2025 - Current
Area Manger
Arcan Capital
08.2021 - 06.2024
Community Manager
FCM
07.2015 - 12.2020
High School Diploma -
Seventy First High School
Business Administration
West Georgia Tech