SHANA'DRA CORBIN
Macon
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
8
8
years of professional experience
Work History
PCA
Your Choice
Macon, GA
08.2025 - Current
- Assisted clients with daily living activities and personal care tasks.
- Communicated effectively with clients and families to address needs and concerns.
- Maintained accurate records of client care and activities.
- Supported clients in medication management and appointment scheduling.
- Fostered a safe, compassionate environment for client well-being and comfort.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Prepared meals according to dietary guidelines set forth by the physician or dietitian.
ERS Dispatcher/ Glass Associate
Geico
04.2021 - 10.2025
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
Remote Customer Service Representative
Alorica
06.2020 - 03.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Production Associate
Perdue
07.2019 - 05.2020
- Participated in training sessions to enhance skills and knowledge.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Troubleshot machinery issues, minimizing downtime by quickly diagnosing problems and performing necessary repairs.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Took on additional shifts during peak work periods to keep projects on schedule.
Cashier
Wendy's
05.2018 - 05.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Patient Care Technician Certification -
Helms College
Macon, GASkills
- Client relationship support
- Account & transaction processing
- Risk and compliance adherence
- Documentation verification & control
- Client onboarding & servicing
- Accuracy & attention to detail
- Escalation resolution
- Customer experience
- Process compliance
- Cash handling
- Data entry
- Active listening
- Database maintenance
- Dispatch software
- Routing orders
Languages
- English
- Advanced
TECHNICAL TOOLS & SYSTEMS
- Reporting & Data Verification Tools
- Remote Call Center & Client Processing Application
- Microsoft Outlook
- Microsoft Excel
- Multi-System Financial & Service Database
Timeline
PCA
Your Choice
08.2025 - Current
ERS Dispatcher/ Glass Associate
Geico
04.2021 - 10.2025
Remote Customer Service Representative
Alorica
06.2020 - 03.2021
Production Associate
Perdue
07.2019 - 05.2020
Cashier
Wendy's
05.2018 - 05.2019
Patient Care Technician Certification -
Helms College