Shanaya Brown
AUGUSTA
Summary
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Patient Access Specialist ll
Wellstar Medical Group
AUGUSTA
06.2025 - Current
- Support oncology patients in a high-volume clinical setting, ensuring smooth patient flow and accurate documentation.
- Verify patient information and maintain precise electronic health records.
- Collaborate closely with nurses, providers, and clinical staff to coordinate care.
- Maintain strict HIPAA compliance while handling confidential health information.
- Assist patients with questions and provide compassionate front-line support.
- Assisted patients with scheduling appointments and updating personal information.
Revenue Cycle Specialist
Athletico Physical Therapy
AUGUSTA
01.2022 - 03.2025
- Managed patient billing inquiries and resolved account discrepancies.
- Collaborated with clinical staff to ensure accurate insurance verification.
- Processed claims submissions to various insurance providers efficiently.
- Reviewed patient accounts for compliance with regulatory standards.
- Trained new team members on revenue cycle procedures and policies.
- Maintained detailed records of all patient financial interactions securely.
- Processed appeals related to denied or rejected claims in a timely manner.
- Maintained current knowledge of insurance policies, procedures, regulations, and guidelines.
Patient Care Technician
Guardian Angels LLC
AUGUSTA
03.2020 - 06.2021
- Provided direct bedside care, assisting patients with bathing, dressing, grooming, and mobility.
- Monitored patient condition and reported changes promptly to nursing staff.
- Assisted with feeding and ensured patients’ comfort and safety.
- Maintained clean and sanitary patient environments in compliance with safety standards.
- Documented patient activities and followed individualized care plans.
- Maintained cleanliness and safety of patient rooms and equipment.
- Provided emotional support and companionship to patients during care.
- Helped patients with mobility, including transfers and ambulation assistance.
Lead Customer Service Representative
Blue Cross and Blue Shield
AUGUSTA
03.2018 - 01.2020
- Managed customer inquiries through phone and email channels.
- Trained new staff on customer service protocols and procedures.
- Resolved complex customer complaints with effective solutions.
- Maintained accurate records of customer interactions in the CRM system.
- Designed training materials to enhance team knowledge and skills.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Monitored team performance and provided feedback for improvement.
Education
Bachelor of Science - Business Administration Healthcare
Strayer University
08.2025 - 03.2026
Associate of Applied Science - Health Information Technology
Augusta Technical College
Augusta, GA 01.2020 - 12.2022
Skills
- Patient care
- Electronic health records
- Customer service
- Team collaboration
- HIPAA compliance
- Time management
- Problem solving
- Data entry
- Appointment scheduling
- Medical terminology expertise
- Insurance billing
- Authorization verification
- Professionalism and ethics
- Exceptional communication
- Patient registration
- Medical terminology
- EMR
- Front desk operations
- Relationship building
ADDITIONAL QUALIFICATIONS
- Experienced working in fast-paced healthcare environments
- Strong observational and communication skills
- Comfortable working overnight and extended shifts
- Committed to patient dignity, safety, and quality care
Timeline
Bachelor of Science - Business Administration Healthcare
Strayer University
08.2025 - 03.2026
Patient Access Specialist ll
Wellstar Medical Group
06.2025 - Current
Revenue Cycle Specialist
Athletico Physical Therapy
01.2022 - 03.2025
Patient Care Technician
Guardian Angels LLC
03.2020 - 06.2021
Associate of Applied Science - Health Information Technology
Augusta Technical College
01.2020 - 12.2022
Lead Customer Service Representative
Blue Cross and Blue Shield
03.2018 - 01.2020