Shanda Bowman
Fairburn
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level at my HAS position. Ready to help team achieve company goals. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Experienced dental assistant that is committed to the delivery of quality oral health care to all veterans . Passionate with an ability to create client relationships of mutual trust. Enthusiastic dental assistant that performs a variety of assignments and duties that have varied levels of responsibility in a fast paced environment.
Overview
17
17
years of professional experience
Work History
Medical Support Assistant
Joseph Maxwell Cleland Atlanta VAMC
01.2024 - Current
- Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
- Enhanced office workflow for medical staff by maintaining accurate records and timely data entry.
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Assisted in the reduction of appointment wait times by coordinating schedules and optimizing available resources.
- Contributed to a positive work environment through proactive problem-solving and excellent teamwork abilities.
Dental Assistant
Atlanta VAMC
08.2018 - Current
- Assist veterans with locating community dentists in Community Care
- Assisting in over 20 to 30 phone calls daily what community care appointments
- Supervisor Support Assistant: Ensuring all providers have dental assistant coverage. Assist with triage clinic/ emergency.
- Maintain dental Reusable Medical Equipment ((RMD) log for two dental clinics. Maintain competencies of all dental clinics.
- Ensure storage/supply room in dental clinics are organized Maintain COVID-19 moving forward plan for dental Standard Operation Procedure (SOP) log.
- Preparing instruments for Sterile Processing Service (SPS) and keep log.. Maintaining instrument for use leaning log
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies
- Documented patient dental health information, medical history, and vital signs for future reference
Lead Dental Assistant
DAVID RICKS FAMILY DENTISTRY |
08.2007 - 05.2017
- Worked as Treatment Plan Coordinator for a decade with knowledge of Dexis & Dentrix.
- Assisted and fabricated temporary crowns, bridges, and veneers.
- Working knowledge of root canal therapy and experience in assisting with therapy
- Assisted dentist with resin-based composites and amalgam restorations.
- Assisted with impressions for diagnostic cast for face bowl to properly make dentures & partials.
- Maintained patient records and lab equipment; assisted with patient scheduling, billing, and insurance claims; and educated patients on general oral health care.
- Assisted in training new assistants on office procedures and sterilization techniques.
- Certified in radiography.
- Managing over 10 phone calls per day in scheduling appointments.
Education
DENTAL ASSISTANT
ADVANCED CAREER TRAINING
Riverdale, Georgia10.2000
Skills
- Clinical Call Center
- Community Care
- Placing return to clinic
- RMD champion
- Team Management
- Writing SOP's
- Supervisor Support Assistant
- Microsoft Office
- Dexis Oral Anatomy & Physiology
- Patient Charting
- Alginate Impressions
- Crown & Bridge Prep Veneers
- Adaptable Dentrix
- Composite & Amalgams
- Root Canals
- Digital Radiographs
- Sterilization
- Cord Packing/Impressions Temporary Crowns
- Reliable & Professional
- Patient Communication
Timeline
Medical Support Assistant
Joseph Maxwell Cleland Atlanta VAMC
01.2024 - Current
Dental Assistant
Atlanta VAMC
08.2018 - Current
Lead Dental Assistant
DAVID RICKS FAMILY DENTISTRY |
08.2007 - 05.2017
DENTAL ASSISTANT
ADVANCED CAREER TRAINING
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