Shanda Seymour
Cleveland
Summary
Dynamic leader with expertise in retail operations, honed at Mossy Creek Grocery Store. Proven track record in enhancing customer satisfaction and optimizing inventory management. Skilled in team training and development, driving sales growth by 20%. Adept at strategic problem-solving and relationship building, ensuring seamless store functionality and exceptional service delivery.
Overview
18
18
years of professional experience
Work History
Key Holder
Dollar General
Cleveland Ga
12.2025 - Current
- Assisted in daily store operations, ensuring compliance with safety and operational standards.
- Managed cash register transactions, maintaining accuracy and efficiency during peak hours.
- Organized merchandise displays to enhance customer experience and drive sales.
- Conducted inventory checks to ensure stock availability and minimize discrepancies.
Manager
Mossy Creek Grocery Store
Cleveland Ga
10.2023 - 12.2024
- Supervised daily operations to ensure efficient store functionality.
- Trained and mentored team members on customer service best practices.
- Implemented inventory management systems to optimize stock levels.
- Developed promotional displays to enhance product visibility and sales.
Manager Head Buggy Driver
Alpine Carriage Company
Helen, GA
02.2008 - 01.2020
- Oversaw daily operations, ensuring efficient workflow and adherence to safety protocols.
- Developed training programs for staff, enhancing team performance and operational knowledge.
- Implemented process improvements that reduced turnaround times and increased customer satisfaction.
- Coordinated logistics for transportation, optimizing routes and minimizing costs.
Education
High School Diploma -
White County High School
Cleveland, GA06.1997
Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Store maintenance
- Workplace safety
- Customer service management
- Bank deposits
- Staff training and development
- Daily reporting
- Team training and development
- Alarm systems
- Staff oversight
- Staff training
- Inventory monitoring
- Promotional planning
- Safety enforcement
- Task delegation
- Employee scheduling
- Sales proficiency
- Loss prevention
- Sales coaching
- Loss prevention strategies
- Marketing initiatives
- Promotional campaigns
- Product ordering
- Product demonstrations
- Scheduling coordination
- Personnel scheduling
- Team building
- Sales quotas
- Employee oversight
- Store recovery processes
- Drawer counting
- Front end operations
- Store operations oversight
- Opening and closing coordination
- Multitasking and prioritizing
- Retail operations
- Relationship building
- Employee training
- Flexible work schedule
- Adaptable to changing demands
- Sales floor organization
- Inventory and stocking
- Handling complaints
- Team building and motivation
- Basic mathematics
- Cash handling and reconciliation
- Store reset and recovery
- Leadership development
- Product merchandising
- Sales leadership
- Critical thinking
- Problem anticipation and resolution
- POS terminal operation
- Goal setting and achievement
- Orientation and training
- Strategic selling
- Cash drawer reconciliation
- Merchandise promotion and display
- Shelving
- Product sales
- Decision-making
Timeline
Key Holder
Dollar General
12.2025 - Current
Manager
Mossy Creek Grocery Store
10.2023 - 12.2024
Manager Head Buggy Driver
Alpine Carriage Company
02.2008 - 01.2020
High School Diploma -
White County High School