Shandae Reese
Savannah
Summary
Detail-oriented Claims Specialist with a strong background in financial data analysis and operational efficiency. Demonstrated ability to collaborate with teams, ensuring accurate claim resolutions and supporting strategic decision-making through effective data reporting.
Overview
13
13
years of professional experience
Work History
Claims Specialist
Evicore
11.2022 - Current
- Supported claims operations through thorough documentation gathering and meticulous verification of information accuracy.
- Generated and distributed daily Excel spreadsheets to support productivity improvements and strategic decision-making.
- Analyzed high value financial transactions ($10K - $250K+), ensuring accuracy and compliance.
- Collaborated with team members to resolve client inquiries regarding claims status and procedures.
- Utilized claims management software to track and update claim progress efficiently.
- Ensure timely resolution of claims
- Data Analysis and Reporting (MS Office, Excel, Access, Smartsheet)
- Streamlined information exchange between operations, finance, and clinical departments to support organizational objectives.
- Processed payments to accounts and ensured accurate record maintenance.
- Managed daily workflow of 25-30 claims to support operational efficiency and service quality.
Customer Service Representative
Evicore
11.2016 - 11.2022
- Managed customer inquiries through various communication channels to ensure prompt resolutions.
- Developed and maintained comprehensive knowledge of company products and services to enhance customer support.
- Collaborated with cross-functional teams to improve service delivery and enhance customer satisfaction levels.
- Analyzed customer feedback to identify trends and recommend process improvements for operational efficiency.
Financial Analyst Intern
Roofstock
01.2013 - 05.2016
- Conducted comprehensive analysis of financial data to optimize portfolio performance.
- Designed and implemented financial models to enhance revenue and expense projections for effective decision-making.
- Analyzed market trends through in-depth research and statistical methods, leveraging Excel and Tableau to optimize client engagement and product effectiveness.
- Built and maintained excel based financial models to support budgeting and forecasting, contributing to improved forecast accuracy by 15%
- Performed variance analysis comparing actuals vs budget/forecast, identifying cost and revenue drivers totaling 250K+
- Conducted analysis of P&L balance sheets and cash flow statements to enhance management reporting accuracy.
- Automated recurring financial reports using Excel formulas and pivot tables, reducing manual reporting time by 25%.
Education
MBA - Business Administration
Savannah State University
Savannah, GA05-2021
Bachelor of Science - Accounting
Georgia Southern University
Statesboro, GA05-2016
Skills
- Data collection & research
- MS office suite
- Exceptional communication
- Proficient in MS Excel
- Variance analysis
- Accounting principles
- Financial statements expertise
- Flexible team player
- Analytical research
- Documentation skills
- Customer service
Timeline
Claims Specialist
Evicore
11.2022 - Current
Customer Service Representative
Evicore
11.2016 - 11.2022
Financial Analyst Intern
Roofstock
01.2013 - 05.2016
MBA - Business Administration
Savannah State University
Bachelor of Science - Accounting
Georgia Southern University