Shandell Bright-Johnson
Atlanta
Summary
Hospitality Management student in my final year at Morris Brown College with hands-on experience through a multi-department internship at Signia by Hilton Atlanta. Detail-oriented and committed to excellence, with a strong foundation in customer service, event planning, and hotel operations. Skilled in teamwork, communication, and problem-solving, with career goals focused on hospitality sales and leadership.
Overview
4
4
years of professional experience
Work History
Barista
Signia By Hilton
01.2024 - Current
- Craft and serve coffee, espresso, tea, and specialty drinks with consistency and attention to Hilton service standards.
- Provide friendly and efficient guest service in a fast-paced hotel marketplace environment.
- Restock and organize coolers, snacks, and grab-and-go items while following FIFO rotation and food safety practices.
- Maintain cleanliness and presentation of the barista station, equipment, and guest areas.
- Support team members during high guest volume periods to ensure smooth operations.
Assistant Registrar - Work Study
Morris Brown College
09.2024 - 11.2025
- Greeted every guest with personable approach and provided knowledgeable service.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Updated computer system with latest information to keep records current and accurate.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
Intern
Signia By Hilton
08.2025 - 10.2025
- Rotated through 10+ departments (Food & Beverage, Front Desk, Sales, Catering, Finance, Housekeeping, Engineering, Marketing, Spa, Revenue) to gain holistic hotel operations experience.
- Assisted with planning and execution of a mock banquet event, including BEO creation, cost analysis, purchase orders, and event marketing.
- Shadowed managers and team members to understand guest service standards, departmental responsibilities, and cross-department collaboration.
- Applied hospitality coursework to real-world operations, strengthening skills in teamwork, problem-solving, and customer experience.
Shift Leader
Jamba Juice
10.2021 - 07.2022
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Bachelor of Arts - Hospitality Management
Morris Brown College
Atlanta, GA05-2026
Skills
- Luxury Hospitality Service Excellence
- Event coordination
- Team collaboration
- Sales & Upselling Techniques
- Problem-Solving & Adaptability
- Time management
Accomplishments
- Employee of the Month – Signia by Hilton Atlanta (April 2025)
- Nominated Employee of the Month twice for outstanding guest service and teamwork.
Timeline
Intern
Signia By Hilton
08.2025 - 10.2025
Assistant Registrar - Work Study
Morris Brown College
09.2024 - 11.2025
Barista
Signia By Hilton
01.2024 - Current
Shift Leader
Jamba Juice
10.2021 - 07.2022
Bachelor of Arts - Hospitality Management
Morris Brown College