Shandria Hamler
Ellenwood
Summary
Dedicated professional with 10+ years in client service, recognized for exceptional interpersonal skills and detail-oriented approach. Committed to enhancing client experiences and outcomes. Pursuing a role in human services to effectively utilize expertise and contribute to community well-being.
Overview
9
9
years of professional experience
Work History
Contact Representative
Internal Revenue Service, IRS
05.2023 - Current
- Consistently delivered exceptional service by proactively addressing customer needs.
- Maintained detailed records of customer interactions for accurate follow-up and documentation.
- Met call guidelines related to service levels, handling time, and productivity metrics.
- Conducted comprehensive research on inquiries, providing informed solutions to complex challenges.
- Resolved a multitude of customer issues through necessary account actions, ensuring good standing of tax accounts.
Public Guardianship Case Manager
Georgia Department of Human Services
07.2022 - 11.2022
- Delivered case management services for aging adults under guardianship.
- Coordinated support, care, health, and welfare for clients.
- Documented case management actions in compliance with policy requirements.
- Executed surrogate decision-making on behalf of guardianship clients.
- Collaborated with caregivers, conservators, and stakeholders to prioritize client interests.
Licensed Massage Therapist
Massage Envy
04.2016 - 07.2022
- Observed structural analysis to detect dysfunction of the body and evaluate improvement.
- Performed deep tissue, neuromuscular therapy, trigger point, and Swedish massage techniques as needed.
- Attuned to client needs for effective customization of treatment plans.
- Facilitated achievement of well-being for clients across all age groups and backgrounds.
Victim Advocate Intern
Clayton County District Attorney’s Office
01.2022 - 05.2022
- Facilitated restitution processes for crime victims through informed guidance.
- Updated victims with timely case information to ensure awareness of progress.
- Accompanied victims in court to provide necessary support during proceedings.
- Assisted crime victims and witnesses in navigating complex court systems.
- Provided emotional support to victims, fostering resilience during challenging times.
Education
Bachelor of Science - Sociology
Clayton State University
Morrow, GA05.2022
Skills
- Goal oriented
- Empathy and patience
- Data entry proficiency
- Assertiveness
- Strong interpersonal skills
- Customer service
- Problem-solving skills
- Verbal and written communication
Timeline
Contact Representative
Internal Revenue Service, IRS
05.2023 - Current
Public Guardianship Case Manager
Georgia Department of Human Services
07.2022 - 11.2022
Victim Advocate Intern
Clayton County District Attorney’s Office
01.2022 - 05.2022
Licensed Massage Therapist
Massage Envy
04.2016 - 07.2022
Bachelor of Science - Sociology
Clayton State University
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