Shane Cook Jr
Forsyth
Summary
Professional leader with experience guiding teams to achieve outstanding results. Skilled in team collaboration, problem-solving, and adapting to changing needs. Strong focus on operational efficiency, project management, and effective communication. Known for reliability, flexibility, and fostering productive work environment.
Overview
3
3
years of professional experience
Work History
Crew Lead
IES Communications
11.2021 - Current
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Pitched in to help on short-staffed job site and to meet looming project deadlines.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Monitored team members to verify work quality and address concerns.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Implemented safety protocols to reduce workplace accidents and promote employee wellbeing.
- Established and enforced policies and procedures to maintain high standards of work.
- Installed wiring, cabling and networking hardware on customer premises.
- Reduced downtime with regular maintenance of telecommunications equipment and infrastructure.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Implemented training programs to improve knowledge and skills of new technicians.
- Enhanced customer satisfaction by providing timely technical support for telecommunications services.
- Improved network performance by diagnosing and resolving complex telecommunications issues.
- Trained junior technicians on proper installation techniques and troubleshooting procedures, ensuring consistent service quality across the team.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Performed preventive maintenance of telecommunications equipment.
- Read blueprints and schematics to correctly place equipment.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked with 192 and 96 strand fiber optic cable in MMV across multiple sites
Education
High School Diploma -
Homeshool
GA07-2019
Skills
- Team management
- Motivational leadership
- Training and mentoring
- Task delegation
- Employee development
- New hire training
- Safety guidelines
- Product knowledge
- Verbal and written communication
- Work order management
- Equipment maintenance
- Delegating work
- Multitasking and organization
- Quality control
- Heavy machinery operation
Timeline
Crew Lead
IES Communications
11.2021 - Current
High School Diploma -
Homeshool
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