Shane Criswell
Valdosta
Summary
Dynamic Parts Manager with a proven track record at Crash Champions, excelling in parts procurement and vendor partnership development. Known for exceptional customer service and financial performance tracking, fostering strong relationships and driving operational efficiency.
Overview
16
16
years of professional experience
Work History
Parts Manager
Crash Champions
09.2022 - Current
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying locations.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mitigated financial discrepancies by managing inventory.
- Monitored and evaluated supplier performance to maintain timeliness of deliveries.
- Supervised and trained staff on product knowledge and program usage.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
Service Writer
Thomas Collision Center
04.2018 - 12.2020
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Gathered information through research and vendor inquiries to provide job estimates.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Delivery Driver/Warehouse Stocker
White Brothers Auto Parts
04.2017 - 04.2018
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
Assistant Manager
Jac's Lanes
01.2010 - 07.2016
- Generated repeat business through exceptional customer service.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Identified and communicated customer needs to upper management and owners.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
No Degree - Computer Programming
Wiregrass Georgia Technical College
Valdosta, GASkills
- Parts procurement
- Financial performance tracking
- Vendor partnership development
- Stock control
- Invoice management
Timeline
Parts Manager
Crash Champions
09.2022 - Current
Service Writer
Thomas Collision Center
04.2018 - 12.2020
Delivery Driver/Warehouse Stocker
White Brothers Auto Parts
04.2017 - 04.2018
Assistant Manager
Jac's Lanes
01.2010 - 07.2016
No Degree - Computer Programming
Wiregrass Georgia Technical College
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