Shane Lo
Atlanta
Summary
Resourceful airline operations professional with 6 years in OCC environments, focusing on safety-critical decision-making and regulatory compliance. Skilled in analyzing data streams to ensure operational continuity and FAA adherence during irregular operations. Committed to enhancing Flight Control's mission through a strong safety-first approach and in-depth knowledge of Delta operations.
Overview
7
7
years of professional experience
Work History
Senior Analyst – Crew Resources
Delta Air Lines
Atlanta
05.2025 - Current
- Managed daily trip coverage for Delta’s global pilot workforce, ensuring compliance with FAA regulations and PWA through strategic scheduling using tools like DBMS, Tracker360, Crew360, DLTerm32 (OSS & RES), and ARCOS.
- Served as key liaison for pilots, resolving scheduling conflicts and providing high-touch support during critical operational periods.
- Functioned as Pilot Pay TDY, addressing ALPA STS inquiries and Jetstream cases, resolving pay discrepancies, and aligning scheduling through data-backed recommendations.
- Identified recurring errors through Teachable Moments, implementing training initiatives to address scheduling issues and enhance operational efficiency.
Senior Flight Operations Crew Scheduler
Delta Air Lines
Atlanta
04.2023 - 05.2025
- Managed daily trip coverage for Delta’s global pilot workforce, ensuring compliance with FAA regulations and PWA through strategic scheduling using tools like DBMS, Crew360, DLTerm32 (OSS & RES), and ARCOS.
- Served as key liaison for pilots, resolving scheduling conflicts and providing support during critical operational periods.
- Fulfilled Pilot Pay TDY role by addressing ALPA STS inquiries and Jetstream cases, resolving pay discrepancies and aligning schedules through data-backed recommendations.
- Identified recurring errors through Teachable Moments, implemented training initiatives to address scheduling issues and enhance operational efficiency.
Crew Scheduling Supervisor
Endeavor Air
Minneapolis
07.2021 - 03.2023
- Led team of crew schedulers to ensure FAA and company compliance, mentoring staff to improve accuracy and performance.
- Collaborated with OCC, Dispatch, Duty Managers, and In-Flight stakeholders to address disruptions during delays, cancellations, and IROPs, ensuring smooth operational recovery.
- Made quick, independent decisions in high-pressure situations to maintain operational continuity and ensure regulatory compliance.
Crew Scheduler
Endeavor Air
Minneapolis
01.2019 - 07.2021
- Scheduled crews under JCBA/FAR 117 regulations to ensure seamless flight coverage.
- Collaborated with base, training, and ops teams to prevent delays and ensure compliance with rest legalities.
- Utilized systems (CrewTrac, DLTerm, CATE, FLICA) to track crew availability and streamline scheduling processes.
Skills
- FAR 117 / 121 Compliance
- Pilot Working Agreement (PWA)
- Crew scheduling systems
- IROP Management
- Flight Operations Management
- Operational Analytics
- Process Optimization
- Agile & Product Feedback Loops
- Scheduling Reference Handbook
- Cross-department collaboration
Target Role
Dispatcher - Assistant Flight Superintendent - Trainee (Propel)
Timeline
Senior Analyst – Crew Resources
Delta Air Lines
05.2025 - Current
Senior Flight Operations Crew Scheduler
Delta Air Lines
04.2023 - 05.2025
Crew Scheduling Supervisor
Endeavor Air
07.2021 - 03.2023
Crew Scheduler
Endeavor Air
01.2019 - 07.2021