Shaneca Owens
Macon
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Reliable Store Manager with several years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement, and leverage substantial marketing prowess to strengthen and expand revenue streams.
Overview
11
11
years of professional experience
Work History
Store Manager
Goodwill of Middle GA
MACON
07.2014 - Current
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Assessed operational efficiency of the store's departments.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Monitored progress by establishing plans, budgets and measuring results.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Mitigated business risks by working closely with staff members and assessing performance.
- Maintained accurate records of employee performance reviews.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Managed daily banking activities such as deposits and withdrawals.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored employee performance and identified performance gaps for corrective action.
- Developed strategies to maximize sales and profitability.
- Recruited, trained and supervised new employees.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints in a timely manner.
- Delegated work to staff, setting priorities and goals.
- Prepared monthly reports on sales figures, expenses, profits.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Ensured compliance with safety regulations and company policies.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Identified opportunities for cost savings through waste reduction initiatives.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Operated equipment and machinery according to safety guidelines.
- Worked effectively in team environments to make the workplace more productive.
Education
High School Diploma -
Southwest High
Macon, GA05-2000
Skills
- Decision-making
- Computer skills
- Problem resolution
- Supervision and leadership
- Teamwork and collaboration
- Team leadership
- Store operations oversight
- Operational budgeting
- Team motivation
- Staff management
- Store opening and closing procedures
- Team leadership and coaching
- POS systems
- Leadership development
Timeline
Store Manager
Goodwill of Middle GA
07.2014 - Current
High School Diploma -
Southwest High
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