Shaneka Te’o
Columbus,GA
Summary
Professional administrative expert prepared to excel in executive support roles. Skilled in managing calendars, organizing meetings, and ensuring seamless office operations. Reliable team player with focus on achieving results and adapting to dynamic work environments. Proficient in communication, problem-solving, and maintaining confidentiality.
Overview
10
10
years of professional experience
Work History
Community Manager
Lumpkin Park Apartments
12.2024 - Current
- Managed supervisory duties aligned with the Community’s policies and applicable laws.
- Supervises all on-site or management-resident relations by using relational skills.
- Most possess excellent verbal and written communication skills; including strong customer service skills and leadership skills.
- Most possess excellent verbal and written communication skills, including strong customer service skills and leadership skills.
- Processed all applications according to Community and LIHTC/Affordable policy, ensuring units remained rented with qualified residents.
- Operates the property within a set budget by planning accordingly.
- Collects rents and handles delinquent accounts promptly and timely.
- Ensures that the resident file system is organized and kept according to Community and/or LIHTC/Affordable policy, including all necessary documents, i.e., leases, applications, certifications, verifications and recertifications, etc.
Multi-Site Asst. Community Manager/Compliance Specialist
Lofts at Riverwalk
01.2017 - 11.2024
- Reduced Delinquency from 19% to 3%, increased occupancy from 83.6% to 98.01% (leader in company overall KPI).
- Collaborated with community manager on budget preparation, building operations, facility maintenance, tenant relations, and project management to ensure efficient community management.
- Led team through ownership transition (DCA decontrol phase) and implemented software to enhance operational efficiency.
- Managed our team and the community through changes of ownership (DCA decontrol phase) and implemented software.
- Analyze/audit files for completion according to federal and state regulations to remain in compliance.
- Reviewed move-in and recertification files for compliance.
- Communicated and followed up with staff and employer to facilitate timely approvals.
- Provides onsite training and resources to staff/residents.
- Reviewed TIC, EIV, and 59 files for Homeflex compliance.
Education
BA - Healthcare Administration, Information Systems
University of Phoenix
Columbus, GA07.2018
Skills
- Customer Service
- Appointment setting
- Meeting planning
- Documentation and reporting
- Expense management
- Client relations
- Office/File management
- Calendar management
- Maintaining schedules
- Scheduling
- Planning
- Communication
- Organization
- Relational Skills
Communication
Develop and implement effective communication strategies using various channels such as emails, phone calls, salesforce.
Leadership
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
Timeline
Community Manager
Lumpkin Park Apartments
12.2024 - Current
Multi-Site Asst. Community Manager/Compliance Specialist
Lofts at Riverwalk
01.2017 - 11.2024
BA - Healthcare Administration, Information Systems
University of Phoenix