Shaneque Dawkins
Univitahealth
Douglasville
11
years of professional experience
Compassionate and dependable professional with over 10 years of experience in healthcare, childcare, and customer service. Proven ability to provide attentive care, maintain safe environments, and support both teams and clients with professionalism and warmth. Adept at multitasking, communication, and problem-solving.
Work History
Patient Care Coordinator
6 Months- Resolved customer inquiries efficiently through multiple communication channels, enhancing customer satisfaction.
- Managed customer accounts and processed requests accurately, ensuring adherence to company policies.
- Managed high call volume with exceptional professionalism and efficiency.
- Nurtured relationships with referring providers to maintain continuity of care for patients transitioning between services.
- Managed collection processes to ensure timely payments and reduce outstanding debts.
- Facilitated patient registration processes, ensuring accurate data entry and compliance with healthcare regulations.
- Managed insurance verification, enhancing patient access to services and reducing delays in care delivery.
Preschool Assistant / Childcare Provider
6 Months- Assisted in developing and implementing age-appropriate lesson plans to enhance child learning experiences.
- Coordinated parent-teacher conferences, providing insights on child development progress and addressing concerns effectively.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Fostered strong relationships with children and parents, encouraging open communication and engagement in preschool activities.
- Supported classroom management by maintaining a positive environment conducive to early childhood development.
- Assisted in preparing nutritious snacks for children while adhering to dietary restrictions when necessary.
- Enforced rules and instructions to maintain discipline.
Nursing Assistant / Support Staff
5 Years 8 Months- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Collaborated with healthcare team to develop personalized care plans for residents.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Advocated for resident needs, fostering improved communication between families and staff.
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Customer Service Representative / Rental Agent
3 Years 6 Months- Resolved customer inquiries and concerns through effective communication and problem-solving techniques.
- Processed rental agreements, ensuring accuracy in documentation and compliance with company policies.
- Managed inventory levels, coordinating with operational teams to optimize equipment availability.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Skills
Patient and client care
Healthcare communication
Data entry
Patient documentation
Patient advocacy
Issue resolution
Problem resolution
Critical thinking skills
Customer service
Timeline
Patient Care Coordinator
Univitahealth
11.2025 - 05.2026Read More
Preschool Assistant / Childcare Provider
Cedar Preschool
04.2025 - 10.2025Read More
Nursing Assistant / Support Staff
Linden Nursing Home
01.2019 - 09.2024Read More
Customer Service Representative / Rental Agent
U-Haul
05.2015 - 11.2018Read More