Shaneria Williams
Peachtree Corners
Summary
Versatile logistics and care provider with extensive experience in route optimization, safety compliance, and client support. Expertise in managing delivery operations while fostering team collaboration and training, contributing to high customer satisfaction and operational efficiency.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Courier
FedEx
Norcross
10.2022 - Current
- Managed daily routes to ensure timely deliveries and customer satisfaction.
- Delivered packages efficiently while adhering to safety protocols and company guidelines.
- Communicated with dispatch to confirm package pickups and delivery instructions.
- Maintained accurate records of deliveries and pickups using handheld devices.
- Assisted in training new couriers on best practices and operational procedures.
Courier
Amazon
Norcross
04.2020 - 10.2022
- Drove company vehicle to transport goods between locations safely and efficiently.
- Followed safety protocols when loading, unloading, driving, and delivering items.
- Collaborated with team members to improve route efficiency and service quality.
- Inspected vehicles regularly to ensure safety and operational readiness for transport.
Adult Care Provider
With You In Mind
Atlanta
03.2019 - 06.2020
- Assisted clients with daily living activities and personal care needs.
- Monitored client health status and reported changes to supervisors promptly.
- Collaborated with healthcare professionals to coordinate client care plans.
- Communicated effectively with families to provide updates on client well-being.
- Maintained a clean and safe environment for clients at all times.
Independent Contractor
Lyft
Atlanta
05.2019 - 05.2020
- Provided safe and reliable transportation to passengers across various locations.
- Navigated efficiently using GPS technology to reach destinations quickly.
- Communicated effectively with passengers to ensure satisfaction during rides.
- Maintained vehicle cleanliness and functionality for optimal passenger experience.
Home Health Aide
Angels On Call Homecare
Philadelphia
09.2018 - 03.2019
- Monitored client health status and reported changes to healthcare providers.
- Assisted clients with daily living activities and personal care tasks.
- Maintained a safe and clean environment for clients at home.
- Provided companionship and emotional support to enhance client well-being.
Corrections Officer
Georgia Department of Corrections
Jackson
04.2012 - 08.2018
- Supervised inmate activities, ensuring order and security throughout the facility.
- Enforced facility rules to ensure a secure environment for inmates and staff.
- Executed timely emergency responses, minimizing risks and enhancing safety within the facility.
- Responded to emergencies utilizing crisis intervention techniques to mitigate risks.
- Developed and implemented security protocols for effective inmate transportation.
- Conducted regular inspections of cells and common areas for safety compliance.
- Documented incidents and maintained accurate reports, facilitating informed decision-making for management.
- Attended training sessions, maintaining appropriate certifications for operational readiness.
Inventory Control Specialist
MSI Inventory Service
Norcross
01.2010 - 08.2012
- Managed inventory levels using advanced tracking software.
- Audited stock regularly to ensure accuracy and compliance.
- Implemented new processes to streamline inventory control workflows.
- Resolved discrepancies between physical counts and system records.
- Maintained accurate records of product movements and adjustments.
- Managed inventory by performing physical counts, identifying variances and reconciling records.
- Conducted regular physical inventories of warehouse stock and reported discrepancies.
Traffic Flagger
Area Wide Protective (AWP)
Atlanta
05.2010 - 08.2011
- Directed traffic flow around construction zones for safety and efficiency.
- Set up and maintained traffic control devices and signage effectively.
- Communicated clearly with drivers and pedestrians to prevent accidents.
- Ensured compliance with safety regulations and guidelines at all times.
- Monitored traffic patterns to identify potential hazards or issues promptly.
- Utilized two-way radios for communication between crew members who were stationed at different locations along the route.
GSR Shift lead
Hollywood Video
Riverdale
06.2005 - 11.2009
- Supervised team members during daily operations and ensured compliance with policies.
- Trained new employees on company procedures and customer service standards.
- Resolved customer complaints promptly to maintain service quality standards.
- Assisted customers with product selections and handled inquiries effectively.
- Managed inventory levels and organized merchandise displays for optimal visibility.
- Performed opening and closing procedures such as setting alarm systems, counting money.
Education
Associate of Science - Criminal Justice
Brown Mackie College
Atlanta, GA05-2019
High School Diploma -
North Clayton High School
Atlanta, GA, United States05-2005
Skills
- Logistics and transportation
- Route optimization
- Delivery tracking
- Delivery records
- Preventive maintenance
- Safety compliance
- Record management
- Customer service
- Team collaboration
- Employee training
- Time management
- Adaptive navigation
- Verbal and written communication
- Effective communication
- Conflict resolution
- Independent work
Activities
- Microsoft programming.
- Artistic development.
- Photographic enhancement.
Certification
- Security and Integrity Training - Georgia Diagnostic Classification Prison, 2012
- Mental Health Training (Beginner Level) - Georgia Diagnostic Classification Prison, 2014
- Taser X2 Certification - Georgia Diagnostic Classification Prison, 2015
- Annual Firearms and Deadly Force Training - Georgia Diagnostic Classification Prison, 2016
Timeline
Courier
FedEx
10.2022 - Current
Courier
Amazon
04.2020 - 10.2022
Independent Contractor
Lyft
05.2019 - 05.2020
Adult Care Provider
With You In Mind
03.2019 - 06.2020
Home Health Aide
Angels On Call Homecare
09.2018 - 03.2019
Corrections Officer
Georgia Department of Corrections
04.2012 - 08.2018
Traffic Flagger
Area Wide Protective (AWP)
05.2010 - 08.2011
Inventory Control Specialist
MSI Inventory Service
01.2010 - 08.2012
GSR Shift lead
Hollywood Video
06.2005 - 11.2009
Associate of Science - Criminal Justice
Brown Mackie College
High School Diploma -
North Clayton High School